Note fondée sur 348 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 janv. 2022 sur Hotels
Piscine et Jacuzzi pas propre !
Recommandé
pour Tout le mondepar Luc de Belgium
Belle situation
Publié le 20 mai 2013 sur Expedia
Pour : Sa situation, ses aménagements: piscine à débordement, plantations magnifiques, lever de soleil époustouflants
Contre : Certains membres du personnel s'expriment difficilement dans d'autres langues que l'espagnol, mais on se débrouille toujours
Emplacement : Situation Idyllique,
Bel Hotel, bien tenu, très bien situé sur une belle plage de la mer de Cortez, loin des grandes foules.
par un voyageur de Dickison
Publié le 12 août 2024 sur Expedia
Needs lots of work, rooms are old and dirty bed sucks
Commentaires de Gestion de l’hôtel
12 août 2024 par Reservations Office, Gestion de l’hôtel
Hello Mirella,We're sorry to hear that your recent visit wasn't up to your expectations. We apologize for any inconvenience or frustration you may have experienced. We take all feedback seriously, and we will make sure to address your review. Thank you for taking the time to share your experience.
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Great fishing and family resort. Enjoyed the pool, jacuzzi, lounging, restaurants. They have some great people working there, can improve on having more customer focus staff in the guft shops. Those older ladies were rude. Otherwise, Aracely, Norma, Anival, and yhe bartenders in the morning are all wonderful. But the best was put captain Chuy in the Ruthbaby boat was amazing!!!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Reservations Office, Gestion de l’hôtel
Hello Ms. Adriana,Thanks so much for sharing your experience with us. We appreciate your feedback and will work hard to improve our service. We can’t wait to welcome you back for another outstanding vacation.
par un voyageur
Los Barriles 7/2024
Publié le 16 juill. 2024 sur HotelsGreat quiet beach town fishing village. Restaurants were good fishing charters were good and the staff was all very friendly and helpful.
Commentaires de Gestion de l’hôtel
17 août 2024 par Reservations Office, Gestion de l’hôtel
Hello Sean,We’ve passed your wonderful review onto our team at Hotel Palmas de Cortez. Thanks so much for taking the time to leave a review about our service. Our customer’s feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit. Thanks for choosing to stay with us!
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Feels dated, rooms are like prison bunks, people next to us smoking so we could smell it in our room, eerie lack of people, FOOD BITS IN THE POOL (which was also murky and overwhelming smell of chlorine), beach access was nice. Overall a bizarre experience and fine if you are wanting to go to Mexico, but not be in Mexico.
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Reservations Office, Gestion de l’hôtel
Thank you for bringing this to our attention.We’re sorry to hear that you had a bad experience. We appreciate your feedback and will work hard to improve our service.
par un voyageur
Publié le 5 juin 2024 sur Expedia
The property seems as if its hey day has passed. The rooms are ok but there were issues with small bugs. The common areas are somewhat kept up but the small pool in the garden area was never cleaned or operational but it didn't have a sign stating it was closed only staff sayin when asked that it wasn't operational. The rinse shower from the beach is barely operational b/c the handles fall off the valves.
Not having complimentary coffee or a way to get ice for the room seemed cheap.
The inability to charge dining or other items to the room besides the pool bar is inconvenient.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Reservations Office, Gestion de l’hôtel
Hello Eric,We’re sorry to hear that you had a bad experience. Thank you for bringing this to our attention. We’re sorry for any inconvenience. We appreciate your feedback and will work hard to improve our service.
par un voyageur
Publié le 3 juin 2024 sur Expedia
Great hidden gem! Not too busy for such a large resort. Practically had the place all to ourselves. Felt very safe and not too far to explore other places around the area.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Reservations Office, Gestion de l’hôtel
Hello Jeff,Thanks so much for sharing your experience with us. We’ll continue working hard to make every interaction with Hotel Palmas de Cortez exceptional and memorable.We look forward to having you stay with us again!
par un voyageur
Publié le 24 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 mai 2024 par Reservations Office, Gestion de l’hôtel
Hello Maria,Thank you so much for your positive rating for your recent visit to Hotel Palmas de Cortez. We look forward to having you stay with us again.
par un voyageur
Publié le 24 avr. 2024 sur Expedia
Pool area was nice.
Room view was nice but bathroom lacked a hairdryer.
No bellman available in morning.
Commentaires de Gestion de l’hôtel
26 avr. 2024 par Reservations Office, Gestion de l’hôtel
Hello Mr. Paul,Thank you for bringing this to our attention. We appreciate your feedback and will work hard to improve our service. We hope you give us the opportunity to visit us again.
