Note fondée sur 334 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,0 Service et personnel
2,9 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
DO NOT STAY HERE! Infested with mold
Publié le 5 oct. 2024 sur HotelsThis hotel is absolutely disgusting. It has been flooded and left to rot. The tile has water under it that seeps up when stepped on. The bathroom was FULL of rot and mold. Multiple insects in the room and the mattresses were stained and GROSS with no encasements. There was glue on the toilet seat. NO BREAKFAST at all. It was absolutely disgusting. DO NOT STAY HERE! The mold is EVERYWHERE and the smell is unbearable!
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sarah,We are deeply sorry to hear about the experience you described. Your concerns regarding cleanliness, maintenance, and the conditions of the room are being taken very seriously. This is not the standard we strive for, and we will investigate and address these issues immediately. We apologize for the inconvenience and will work diligently to make the necessary improvements. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
There was too much humidity in the room. Really bad smell and broken walls, power outlets and bathtub.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Bryan,Thank you for your feedback. While we’re pleased to hear your thoughts, we sincerely apologize for the humidity, unpleasant odour, and maintenance issues you experienced with the walls, outlets, and bathtub. We will address these concerns to ensure a better experience for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Did not get a moments sleep the first night. Loud people in the hall and outside the room! Will be asking for a refund or voucher for the 1night
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Cheryl,Thank you for your feedback. We’re truly sorry to hear that noise from the hall and outside your room disrupted your sleep. We understand how important a restful stay is, and we will address this issue to improve our guests' experience. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the fantastic 5-star review! We're thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another great stay!Sincerely, Hotel Manager
par un voyageur
Publié le 20 sept. 2024 sur Expedia
This was a joke. It was filthy. Coffee machine in room was empty with nothing to put in it when I asked the boy at the desk said sorry. The coffee machine in the lobby and the breakfast in the lobby nonexistent, asked for the desk and they said Everything was broken no apology. Room was filthy and we spent the entire night listening to the people next-door screaming as loud as they could while having sex. Went to the manager at about 2 o’clock in the morning asked to have our room changed he said sorry too late. I stay at days in all the time that won’t happen anymore. This was an awful awful experience.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I sincerely apologize for the experience you encountered during your stay. Cleanliness and guest comfort are our top priorities, and it's clear we fell short. Your feedback about the coffee machine and noise issues is invaluable, and I will address these concerns with our team immediately. We hope you’ll reconsider and give us another chance to provide the quality stay you expect.Sincerely, Hotel Manager
par un voyageur
Publié le 13 sept. 2024
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kelly,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely, Hotel Manager
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful rating! We're thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 6 sept. 2024
The staff is the best 😁
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kelly,Thank you so much for your kind words! We’re thrilled to hear that our staff made a positive impression on your stay. Their dedication is truly appreciated. If there's anything more we can do to make your next visit even better, please let us know! We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur de Wallingford
Publié le 2 sept. 2024 sur Expedia
Property was dirty. Nothing like the pictures online and none of the amenities listed online. Horrible service.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jemery,We’re sorry to hear about your experience with the cleanliness, discrepancies between online pictures, and lack of amenities. This is not reflective of our standards. Your feedback is important, and we will address these issues to improve our service and guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 2 sept. 2024
Staff is great!
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kelly,Thank you for your kind words about our staff! We're thrilled to hear you had a positive experience with them. Your feedback is much appreciated and will be shared with the team. We look forward to welcoming you back soon!Sincerely, Hotel Manager
