Avis NEW! Louisville Home < 2 Mi From Churchill Downs!

Hi Gary, we want our guests to feel completely at ease when staying with us, and we’re sorry to hear about the challenges you encountered. After reading your feedback, we followed up with the homeowner, who wanted to share the following:– Window blinds are scheduled for replacement soon to improve both function and appearance, though these updates can take some time.– We’re removing the Alexa devices, which were previously provided for music, timers, and other guest conveniences.– There's a railing along the sidewalk leading up to the door, and we’ve confirmed that it’s in good condition, as guest safety is a top priority for us.– For peace of mind, the entry code and lockbox code have been double-checked, and we’ve confirmed they’re accurate and functioning properly. If we’d been alerted during your stay, we would have been happy to assist in real-time.– We recently updated the WiFi password and have revised our pre-stay information to ensure future guests receive the correct details.– The bidets are available as an optional amenity and don’t have to be used. We’ve received positive feedback from past guests, but it’s entirely up to each guest’s preference.– While street parking can sometimes be tight for larger vehicles, reaching out would have allowed us the opportunity to direct you to additional parking options nearby.Thank you again for your feedback on these details, and we’re glad you enjoyed the location. We’re confident these updates will help future guests enjoy an even smoother stay.

Hi Karly, thanks for letting us know about your stay. We followed up with the homeowner after reading your feedback, and they would like to share the following: We're pleased to learn that the property met your needs during your stay. However, we apologize for the inconvenience caused by the dirty dishes and the backdoor being left open. Rest assured, these issues have been brought to the attention of our cleaning team and will be promptly resolved. We regret that you did not inform us of these concerns during your stay, as we would have been more than happy to address them immediately. Thank you for providing feedback about your stay, and we look forward to hosting you again in the future.