Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Great location , clean , friendly service at a affordable price
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Tylor S., Gestion de l’hôtel
Thank you for your wonderful review! We’re so pleased to hear that you enjoyed our location, found everything clean, and experienced friendly service—all at an affordable price. Your positive feedback means a lot to our team, and I’ll be sure to pass along your kind words.We look forward to welcoming you back for another fantastic stay!
par un voyageur de Tampa
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Tylor S., Gestion de l’hôtel
Thank you for your wonderful review! We’re so glad to hear that you enjoyed your stay, and we’re proud to pass along your praise to our team. They work hard to make each guest’s experience special, and your kind words mean a lot.We look forward to welcoming you back and providing another great experience soon!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Tylor S., Gestion de l’hôtel
Thank you for your wonderful review! We’re so glad to hear that you enjoyed your stay, and we’re proud to pass along your praise to our team. They work hard to make each guest’s experience special, and your kind words mean a lot.We look forward to welcoming you back and providing another great experience soon!
par un voyageur
Great stay!!
Publié le 30 sept. 2024 sur HotelsStated overnight. Came into town to see a comedian. Loved hotel was right next door to venue and so much within walking distance.
Check in was great. Tylor checked us in amd was precious!!! She gave us a great recommendation for dinner.
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Tylor S., Gestion de l’hôtel
Thank you for your lovely review! I’m thrilled to hear you enjoyed your stay, our convenient location, and your night out in town. It was absolutely my pleasure to assist you with check-in and share a dinner recommendation—I’m so glad it was helpful!We look forward to welcoming you back for more memorable stays and local experiences.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Have stayed at this Aloft several times and it has been consistently good.
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Tylor S., Gestion de l’hôtel
Thank you for your wonderful review and for choosing to stay with us multiple times! We’re delighted to hear that we’ve consistently met your expectations and provided a positive experience with each visit. Your loyalty and kind words mean a great deal to us, and I’ll be sure to pass along your praise to our team.We look forward to welcoming you back for many more great stays in the future!
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Great experience all the way around!
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Tylor S., Gestion de l’hôtel
Thank you for your kind review! We’re thrilled to hear that you had a great experience all the way around during your stay with us. Your positive feedback means a lot to our team, and we’re so glad we could help make your visit enjoyable.We look forward to welcoming you back for another fantastic stay in the future!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Aloft hotel was perfect for our getaway. My only complaint was the coffee. 👀
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Tylor S., Gestion de l’hôtel
Thank you for sharing your feedback! We’re so glad to hear that Aloft was the perfect choice for your getaway. We strive to provide our guests with an enjoyable and memorable experience, and we’re happy to know you had a great stay.I truly appreciate you mentioning the coffee, and I apologize that it didn’t meet your expectations. We will certainly take your comments into consideration as we look to improve our offerings.Thank you again for your review, and we hope to welcome you back for another great stay in the future!
par un voyageur de Tampa
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Tylor S., Gestion de l’hôtel
Thank you for your wonderful review! We’re so glad to hear that you enjoyed your stay, and we’re proud to pass along your praise to our team. They work hard to make each guest’s experience special, and your kind words mean a lot.We look forward to welcoming you back and providing another great experience soon!
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The hotel is very good; we’ve stayed there before. The front staff and bartenders were great. Housekeeping really dropped the ball this time around. It would have been helpful to know that they only come every other day. We called the desk asking for coffee to be sent up when we saw they had not come, so we could have some before our shower. At the same time we asked for 1 extra towel (they only provided 2). We received these with no problem. We did not have a soap dish, so we used a to go coffee lid. Housekeeping did come that second day and when we returned late that night, we found they had thrown away the only soap we had for the sink, taken our extra towel and did not replenish the coffee. We called the front desk and asked again for an extra towel and a new soap bar, letting go of the coffee issue. When they hadn’t come by midnight, we called again and asked if it could be left outside the door. In the morning, we had 4soap bars, and 4 bath mat towels. At this point we thought calling and complaining pointless. The next day it was scheduled, housekeeping did not seem to come. Bed not made and room did not seem to be cleaned. However, they had been in and took all of our towels again only leaving us with two. We did not even bother to call front desk. We made do with what we had. Coffee in room was never replenished so we had to go to lobby each morning instead of the convenience of making it in the room.
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Tylor S., Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay with us. While I'm glad to hear you had a positive experience with our front desk and bar staff, I am truly sorry to learn about the issues you encountered with housekeeping. Your experience is not at all in line with the high standards we aim to provide, and I understand how frustrating this must have been, especially with the repeated need to request basic items.We apologize for any inconvenience caused by our every-other-day housekeeping schedule, and I regret that this was not communicated clearly to you. The missed service requests and confusion over replenishing towels, soap, and coffee should not have happened. I have shared your comments with our housekeeping and management teams to ensure we address these missteps and improve our communication and attention to detail moving forward.Thank you again for your feedback, and for being a valued guest. We would love the opportunity to welcome you back and to provide the seamless stay you deserve.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Nice southern hospitality from the front desk, bar, and valet.
Commentaires de Gestion de l’hôtel
13 nov. 2024 par Tylor S., Gestion de l’hôtel
Thank you for your wonderful review! We’re thrilled to hear that you experienced true southern hospitality from our front desk, bar, and valet teams. It’s always our goal to make every guest feel welcomed and valued, and we’re glad we could deliver on that during your stay.Your feedback means a lot to us, and I’ll be sure to pass along your praise to our team. We look forward to welcoming you back soon!
