Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de West Palm Beach
Publié le 16 oct. 2024
nothing
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Sara, Gestion de l’hôtel
Hello Julie,Thank you for your feedback. We're truly sorry to hear that your experience did not meet expectations. We take all guest concerns seriously and would appreciate the opportunity to learn more about the issues you encountered so we can address them. Please feel free to reach out to us directly with any additional details. We hope to have the chance to improve your experience in the future.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Sara, Gestion de l’hôtel
Hello Michael,Thank you for your feedback. We're sorry to hear that your experience was not up to expectations. We take all comments seriously and would love to learn more about what went wrong during your stay. Please feel free to contact us directly so we can address any concerns and improve for future guests.Warm Regards,Sara DrammehGuest Relations Specialist
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Sara, Gestion de l’hôtel
Hello Adrianne,Thank you so much for your wonderful review! We're thrilled to hear you had a great experience and appreciate your kind words. It was a pleasure having you stay with us, and we look forward to welcoming you back soon!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Facilities need improving
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Sara, Gestion de l’hôtel
Hello Tony,Thank you for sharing your feedback. We're sorry to hear that the facilities did not meet your expectations. We’re constantly working to improve, and your comments will help us identify areas for enhancement. We hope to have the opportunity to welcome you back in the future and provide a better experience.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 1 oct. 2024 sur Expedia
2nd yr here for louder than life. Love them.
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Sara, Gestion de l’hôtel
Hello Michelle,Thank you for choosing to stay with us for the second year! We're so glad to hear you love your experience here during Louder Than Life. It’s always a pleasure to welcome back our returning guests, and we look forward to hosting you again next year!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Individuals living at the hotel, loud and disorderly at all hours of the night and early morning, yelling outside and trying to access your unit at 4:00 in the morning.
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Sara, Gestion de l’hôtel
Hello Jason,Thank you for your feedback, and we sincerely apologize for the issues you experienced during your stay. The safety and comfort of our guests are our top priorities, and we're concerned to hear about the disturbances you encountered. We will investigate the matter further and take appropriate action to prevent any future incidents. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in us.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Bathroom was disgusting room was gross and dirty. This is a crack MOTEL just be forwarned
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Sara Drammeh, Gestion de l’hôtel
Hello Natalie,Thank you for sharing your feedback, and we're truly sorry to hear about your experience. Cleanliness and guest comfort are very important to us, and we deeply regret that we did not meet your expectations. We will address your concerns with our team to ensure these issues are corrected. We appreciate your input and hope you'll consider giving us another chance in the future.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Publié le 30 sept. 2024 sur Expedia
It was clean and had friendly staff. The area around it is perfect for grab a quick bite and shopping.
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Sara, Gestion de l’hôtel
Hello Moya,Thank you for your kind review! We're so glad you enjoyed the cleanliness of our property and the friendly service. It's great to hear you took advantage of the convenient dining and shopping options nearby. We hope to welcome you back soon for another wonderful stay!Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Absolutely disgusting.
Publié le 27 sept. 2024 sur HotelsThe rooms are equivalent to an early 2000’s grunge video. The bed was broke down, holes in the wall, toilet paper shoved into the peep hole, spray paint on the head board, TV never worked, disgusting.
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Sara, Gestion de l’hôtel
Hello Eccrica,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. This is certainly not the experience we aim to provide, and we take your concerns seriously. We are currently reviewing the condition of the room you stayed in and will address the maintenance and cleanliness issues you mentioned. Your comments are valuable in helping us improve, and we hope you'll consider staying with us again in the future.Warm Regards,Sara DrammehGuest Relations Associate
par un voyageur
Sketchy hotel
Publié le 25 sept. 2024 sur HotelsWe had reservation for 5 nights. Got there and immediately paid for that night, canceled the rest and left. It was dirty, stinky and sketchy. It looked nothing like the pictures.
Commentaires de Gestion de l’hôtel
22 nov. 2024 par Sara, Gestion de l’hôtel
Hello Sandra,Thank you for sharing your experience, and we’re truly sorry to hear that your stay did not meet expectations. Cleanliness and guest satisfaction are top priorities for us, and we regret that we fell short during your visit. We take your feedback seriously and will address these concerns with our team. We hope you’ll consider giving us another chance in the future.Warm Regards,Sara DrammehGuest Relations Associate