Note fondée sur 941 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,4 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juin 2018 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2018 par Guest Relations Manager, Gestion de l’hôtel
Hi Edouard,
We are held to provide our guests comfortable accommodation and welcoming ambiance. It is great to hear that we sufficed your expectations, thanks for the favorable review score.
we hope to hear from you on your next visit.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
It was nice
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Mack,We are glad to hear that you had a pleasant stay with us. Your feedback is greatly appreciated as we continually strive to provide excellent service. We hope to welcome you back in the future for another enjoyable experience. Thank you for choosing to stay at our hotel.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
It was good overall but the room smelled moldy, the area was not the best, but the staff were helpful and friendly
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Marvin,We appreciate your feedback and are glad you found our staff helpful and friendly. We will address the issue with the room smell. Thank you for choosing to stay with us and we hope to welcome you back in the future.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Older hotel rooms need updating
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Carol, We appreciate your feedback on our hotel rooms and will consider it for future improvements. Our team is constantly working to enhance our guests' experience. Your input helps us focus on areas that need attention to ensure a pleasant stay for all our visitors. Thank you for bringing this to our attention.
par un voyageur
Decent but not great.
Publié le 1 oct. 2024 sur HotelsThe hotel was average. We stayed for 4 nights for a festival trip. On night 3, the AC broke. The were able to provide a dan for us but the AC never got fixed. The breakfast has waffles and cereal, but no protein. 2 floors, but no elevator, only stairs. Decent, but not great.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par RANDY PATEL, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay with us during the festival trip. We truly appreciate your candor, as it helps us improve the experience we offer to all our guests. We apologize for the inconvenience you experienced with the broken air conditioning on your third night. While we were glad to provide an alternative room, we understand that the issue not being fully resolved affected your comfort. We are addressing this with our maintenance team to prevent such occurrences in the future. Regarding the breakfast offerings, we value your input and are exploring ways to diversify the menu, including more protein options, to better accommodate a variety of preferences. Lastly, we understand that the lack of an elevator can be a challenge for some guests, and while our property layout is as it is, we will take your feedback into account as we continuously strive to improve our services. We hope that despite these inconveniences, you were still able to enjoy your time at the festival, and we would love the opportunity to welcome you back in the future and offer you an even better experience. Thank you once again for your valuable feedback.
par un voyageur de Louisville
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par RANDY PATEL, Gestion de l’hôtel
thanks for giving good response hopefully we will see in future
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par RANDY PATEL, Gestion de l’hôtel
Thank you for sharing your feedback. We truly value every guest's experience and are sorry to hear that your stay didn’t meet expectations. we strive to provide excellent service and create a comfortable environment for all our guests. We would greatly appreciate the opportunity to discuss your concerns in more detail to better understand how we can improve. Please feel free to contact us directly . Your feedback is important, and we hope you’ll give us another chance to offer you the exceptional stay that so many of our guests enjoy. Sincerely
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Bathrooms were covered in orange and black mold . Bugs crawling everywhere including bed bugs in one of our rooms and when we requested a new room the ac didn’t work in said room . No compensation.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par RANDY PATEL, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. However, we sincerely apologize that aspects of your stay didn’t meet expectations. Your feedback regarding the condition of the property is very important, and we’ll work on improving those areas. We hope to have the opportunity to welcome you back in the future and provide a much more pleasant stay."
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par RANDY PATEL, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us! We’re glad to hear that you enjoyed the room, . It’s always our goal to ensure our guests have a comfortable stay. We appreciate your understanding regarding the service of the room. We are constantly working on improving our services, and your feedback helps us in doing so. We look forward to welcoming you back to hotel
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The property is super convenient to get in and out of downtown Louisville. Its unfortunate that the hotel is in such a dingy state. The front desk staff could be nicer as well. I know the times are set for breakfast but wasnt expecting to get yelled at for getting hot water. If they had wanted to turn off a machine or move something I would have gladly moved aside.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par RANDY PATEL, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We're glad you found the location convenient for accessing downtown Louisville. However, we sincerely apologize that other aspects of your stay didn’t meet expectations. Your feedback regarding the condition of the property and the front desk staff is very important, and we’ll work on improving those areas. We also regret the misunderstanding regarding breakfast service and appreciate your patience. We hope to have the opportunity to welcome you back in the future and provide a much more pleasant stay."
