Note fondée sur 915 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2022 par General Manager, Gestion de l’hôtel
Thank you for your review and feed back.
par un voyageur
Publié le 1 juill. 2019 sur Expedia
la salle de bain est séparée de l'évier et miroir pour que ce soit plus accessible aux couples ou familles. Microondes et frigidaire inclus, près des restaurants et magasins. très bons déjeuners inclus dans le prix de la chambre
Commentaires de Gestion de l’hôtel
3 juill. 2019 par KD, Gestion de l’hôtel
Cher Monsieur / Madame,
Merci pour vos aimables paroles d’appréciation à propos de votre récent séjour au Best Western Green Tree Inn à Clarksville, Indiana.
Nous sommes impatients de vous accueillir à nouveau bientôt.
Sincères amitiés
par un voyageur
Publié le 29 oct. 2024
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Nice place to stay.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Makayla , Gestion de l’hôtel
Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay with us. We truly appreciate you choosing our motel and are glad we could provide a nice place for your visit. We hope to welcome you back again soon!
par un voyageur
Publié le 9 oct. 2024 sur Expedia
The staff are attentive.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Makayla , Gestion de l’hôtel
Thank you so much for your kind words! We’re thrilled to hear that you found our staff attentive. We strive to provide great service to all our guests, and it's wonderful to know that our efforts made a positive impression during your stay.We truly appreciate you choosing our motel and look forward to welcoming you back in the future!
par un voyageur
Publié le 9 oct. 2024
No room service over multiple days ... requested service at front desk, still no room cleaning. Manager would not come out of office to speak about issue. Same issue in July 2024
Commentaires de Gestion de l’hôtel
12 oct. 2024 par a, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issues you encountered during your stay, especially with the room service and communication. This certainly does not reflect the high standards of service we aim to provide to every guest.We sincerely apologize for the inconvenience and the lack of prompt response from our team. Please know that we take this matter seriously and will address it with our staff to ensure it does not happen again. We understand your frustration, especially since you mentioned experiencing a similar issue during your stay in July. Your comments help us identify areas for improvement, and we appreciate your patience.We value your business and hope you will give us another opportunity to provide you with a much better experience in the future. If you decide to stay with us again, please feel free to reach out to me directly, and I will personally ensure that your stay is comfortable and hassle-free.Thank you for choosing our motel, and we hope to have the chance to serve you better next time.
par un voyageur
Publié le 8 oct. 2024
I requested room service at the front desk... room was never cleaned over 3 days. Manager was too busy on the phone to speak to me. I requested compensation for the neglect and was not called back as told from the front desk attendant. This is the second time as July 7 2024 the same issue. Will not stay here again.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par a, Gestion de l’hôtel
Here's a professional and empathetic response to address the review:Dear [Guest's Name],Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience you faced during your stay, particularly regarding the lack of room service and communication. It’s disappointing to hear that despite your efforts to resolve the matter, our team did not meet your expectations.We are truly sorry for the frustration caused and for not responding to your request for compensation in a timely manner. This is certainly not the level of service we strive to provide, and I understand how upsetting it must have been to experience this issue on multiple occasions.Please know that your feedback is being taken seriously, and I will personally look into the situation to ensure it does not happen again. We value every guest, and it’s important to us that we address these concerns to improve our service.While I regret that we may have lost your trust, I hope that you will reconsider and give us another chance to provide you with the care and attention you deserve. If you decide to return, please reach out to me directly, and I will make sure your stay is nothing short of exceptional.Thank you for having chosen our motel in the past, and we wish you safe and pleasant travels in the future.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Great breakfast and service.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Makayla , Gestion de l’hôtel
Thank you so much for your kind words! We’re delighted to hear that you enjoyed both our breakfast and service. Our team takes great pride in providing a wonderful experience for our guests, and feedback like yours makes it all worthwhile.We look forward to welcoming you back soon!
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Our overhead light did not work in our room. The room was very dirty and there was a questionable substance on the wall. The room did not smell clean or look clean at all. Did not end up even staying the night at this hotel.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Makayla , Gestion de l’hôtel
Thank you for sharing your feedback with us. I sincerely apologize for the unacceptable condition of your room during your stay. Cleanliness and comfort are top priorities for us, and it is clear we fell far short in this instance.I will be addressing these issues immediately with our housekeeping and maintenance teams to ensure that such oversights do not occur again. Please know that your experience is not reflective of the standards we strive to maintain, and we deeply regret that it led you to cut your stay short.We truly value your business, and I would appreciate the opportunity to discuss your experience further and make things right. Please feel free to reach out to me directly if there's anything we can do to restore your confidence in us.Thank you for bringing this to our attention.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
We have stayed here for the Louder than Life festival for the last 3 years now. It's a nice place not far from Louisville and conveniently located just off the interstate.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Makayla , Gestion de l’hôtel
Thank you so much for your continued loyalty over the past three years during the Louder Than Life festival! We’re thrilled to be your go-to spot and appreciate your kind words about our location and convenience. It’s always a pleasure having you stay with us, and we hope to continue being part of your festival experience for many years to come.As the saying goes, "It’s not the destination, but the journey." We're honored to be a part of yours.
