Note fondée sur 63 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,7 Service et personnel
2,6 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We sincerely apologize for not meeting your expectations during your stay. We would appreciate the opportunity to discuss your experience further and hope to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The exterior walkways smelled like trash and marijuana. There were cigarette butts all over the stairs. The room’s light fixtures needed new light bulbs. The sink was dirty and cracked. The bath tub had peeling paint. The bathroom door frame had been repaired from being kicked open at some point. The wall molding had nails sticking out.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Andrea,Thank you for your detailed feedback. We sincerely apologize for the issues you encountered, including cleanliness and maintenance concerns. This is not reflective of our standards, and we will address these matters with our team immediately. Your comments are invaluable as we work to improve. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The air conditioning worked
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Danielle,Thank you for your feedback! We’re glad to hear that the air conditioning in your room worked well. Your comfort is important to us, and we hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Justin,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honour to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We're glad you had a positive experience during your stay. If there's anything we can do to make your next stay even better and earn that perfect 10, please let us know. We appreciate your feedback and look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 5 sept. 2024 sur Expedia
This property is old, dirty, and falling apart. The room we were in , the bathroom was was in terrible shape , you should take this property off your list
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear John,Thank you for sharing your feedback. We sincerely apologize for the condition of the room and bathroom during your stay. Your experience is far from the standard we strive for, and we appreciate your input. We will address these issues with our team to improve the property immediately. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 14 août 2024 sur Hotels
Someone tried to break into my room and the lady working at the front desk said she couldn't help me and that I needed to call the cops and it wasn't her problem.
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kaitlyn,I am deeply concerned to hear about the security issue you experienced and the lack of support from our front desk staff. This is unacceptable and not reflective of our commitment to guest safety. We will investigate this matter thoroughly and ensure proper protocols are followed. We hope to have the opportunity to restore your trust in our hotel.Sincerely, Hotel Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
It was solidly okay. Not great, but reasonably priced. Room was small. Floor needed swept in one area. Other than that it was clean. I would likely stay there again.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We’re glad to hear that you found our pricing reasonable and that the room was clean overall. We apologize for the small issue with the floor and will make sure our cleaning team addresses it. We look forward to welcoming you back!Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
The floors hadn’t been cleaned when we got there and weren’t cleaned during the stay
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,“We’re sorry to hear about the cleanliness issues with the floors. We appreciate your feedback and will address this with our housekeeping team to ensure better service in the future.”Sincerely, Hotel Manager
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Yasmany,We're thrilled to hear that you had an excellent experience with us. If there's anything else we can do to make your next stay just as wonderful, please don't hesitate to let us know. We look forward to welcoming you back.Sincerely, Hotel Manager
