Note fondée sur 99 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par M, Gestion de l’hôtel
Dear Ashley,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The linen was so dingy
I had to make the bed myself. No desk clerk most of my stay
The shower head fell off the shower hitting me on the head,,last thing on my checkout day there were maggots coming on the to from outside the door, Horrible
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Deborah,We are deeply sorry to hear about the multiple issues you faced during your stay. The condition of the linens, the absence of desk staff, the incident with the shower head, and the presence of maggots are entirely unacceptable and not reflective of our standards. Please be assured that your feedback will be addressed with our housekeeping and maintenance teams immediately. We appreciate you bringing these serious concerns to our attention, and we sincerely apologize for the discomfort and inconvenience you experienced. Thank you for your understanding, and we hope to provide you with a much better experience in the future.Sincerely,Management Team
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The staff were very friendly and helpful. Thank you.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Max,It is extremely gratifying to see that your stay was satisfactory. Your appreciation of the staff is highly encouraging. This will surely motivate us to raise the service benchmark. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Roaches in my room. Breakfast was instant oatmeal, frozen eggos, and mini muffins, watery coffee. When i arrived after a very long drive to get there. I had the additional surprise fees of 80 dollars plus 50 dollar deposite for my two chiwawas. Pet friendly means huge fees here. So 160 dollars later i battled roaches. Dont go here.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Shilo,We sincerely apologize for the unpleasant experience you had during your stay. The presence of roaches and the issues with breakfast are completely unacceptable, and we are taking immediate steps to address these concerns with our housekeeping and kitchen teams.We also regret any confusion regarding our pet fees and the impact this had on your stay. Your feedback is important, and we will ensure clearer communication about our pet policies in the future. Thank you for bringing these issues to our attention, and we deeply apologize for the inconvenience.Sincerely,Management Team
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Bad
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Ginger,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Best Regards,Management Team
par un voyageur
Publié le 20 sept. 2024 sur Expedia
All of it
Commentaires de Gestion de l’hôtel
27 sept. 2024 par M, Gestion de l’hôtel
Dear Ginger,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par M, Gestion de l’hôtel
Dear Virginia,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur
Publié le 13 août 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
16 août 2024 par M, Gestion de l’hôtel
Dear Dennis,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
par un voyageur de Louisville
Publié le 11 août 2024 sur Expedia
Bit noise but serverd its purpose for one nite, 100 deposit is too much for this hotel but I understand they trying to keep the trouble out
Commentaires de Gestion de l’hôtel
16 août 2024 par M, Gestion de l’hôtel
Dear Anthony,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
par un voyageur de Rockport
Publié le 5 août 2024 sur Expedia
The pros -The bed was comfortable
The cons - Bathtub plug wouldn't work so no bath,I don't really like using showers,Stains on sheets & towels,Guy hd cleaned floor and was drying it when we got there but my feet were black on the bottom after walking barefoot,I had to plug the clock radio in I pulled out the table to get to the plug and there was a dead bug and dirt behind that
Commentaires de Gestion de l’hôtel
9 août 2024 par M, Gestion de l’hôtel
Dear Lisa,We take issues of maintenance and cleanliness very seriously, and we are truly sorry for the inconvenience you encountered. Please be assured that we are conducting a thorough review of the specific concerns you raised. Our team is already addressing the maintenance issues and reinforcing our cleaning protocols to ensure that these problems are resolved promptly. We hope to have the opportunity to welcome you back and provide you with the quality experience that you rightfully expect.Sincerely,Management Team
