Note fondée sur 408 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,9 Service et personnel
2,5 Confort de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Vieille hôtel manquant d'entretien.
Publié le 11 janv. 2017 sur ExpediaIl faisait très froid dans la chambre à notre arrivée. Les draps avaient une couleur grisâtre. Pas recommandé.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The staff was fabulously perfect. The room was dirty and the shower certain was disgusting. The bed foot board is broken and tripped on it seceral time's.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Garden Inn and Extended Stay Family , Gestion de l’hôtel
Ray,Thank you so much for your review. We loved that you loved our staff. I am sincerely sorry that the room was dirty. We will definitely have our housekeepers pay more attention. We have checked on the bed foot board. It is all connected so I am not sure where you must have tripped.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Quick check in ,very quiet not many people definitely would stay again
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Garden Inn and Extended Stay Family , Gestion de l’hôtel
Brittany,Thank you so much for an awesome review. We loved that you enjoyed your stay with us. Hope to see you again when you are in the area.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
I tried to get a refund couldn’t get one through Expedia. I will probably never use Expedia again. I can’t believe they let people like this on their list.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Garden Inn and Extended Stay Family , Gestion de l’hôtel
Mr. Cary,Thank you so much for your review. Looking at your reservation. It looks like you canceled the reservation. Because of that, you may have been charged for a cancellation fee. I am sincerely sorry that give you a negative impact regarding to our hotel. Please accept our apologies. Just an fyi please check cancellation policy with Expedia before you book at any hotel to avoid another issue like this.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The staff was very nice. Property was dark. Room was clean, toilet was unstable and leaked. Overall good for the price.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Garden Inn and Extended Stay Family, Gestion de l’hôtel
Russ, Thank you for your review. We love the shout out to our staff. They are the life of the property. Thank you for your sincere words. The property is dark and we are in the process of changing out the lights. We can completely understand how it can change the life and attitude of the hotel when the lights do not shine out. We will definitely have maintenance check out the toilet. I do know that we are expecting new toilets in the future so that will definitely help. I am sorry for the issue you had. I am extremely glad that the price worked out well for you as the property kept in mind all the crazy inflation we are dealing with. We do hope to see you again the future when we are done with the renovations.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
The toilet seat was dirty, there were hairs in the sink. Some rooms were undergoing construction, the building just looked run down. Probably wont stay here again
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Garden Inn and Extended Stay Family , Gestion de l’hôtel
Dear Guest,Thank you so much for your review. I am sincerely sorry that we fell short in cleanliness. We are definitely going to pay extra attention to it. Our property is under renovation. We are actually renovating another side of the building where the guest are assigned no rooms there. I am not sure how property being under renovation is a "negative thing." Our renovation begins after 10am and ends at 4PM which is the hours where there is no guest at the property. We do hope you are able to give us a chance when the property is done renovating. You will love it.
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Horrible condition! Do not waste your time or money
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Garden Inn and Extended Stay Family , Gestion de l’hôtel
Yvette,Your reservation was cancelled. I am not sure why you would have written us a negative review, but our records indicate that you have never attempted to checked in. This review is not honest. Sincerely,
par un voyageur
Publié le 13 juill. 2024 sur Expedia
stay away from this place. it should be condemn - not very healthy environment :(
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Garden Inn and Extended Stay Family , Gestion de l’hôtel
Judy,Thank you so much for your review. I am completely sorry that you did not enjoy your stay. As you already know, we are in the process of renovation. We know that the material and the equipment placed on the side of the property can be distracting. We are sorry that the environment made it feel unhealthy. We will come up with a better plan to make the hotel look much cleaner and nicer. Sincerely,
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Garden Inn and Extended Stay Family , Gestion de l’hôtel
Eric,Thank you so much your review. We appreciate it. Hope to see you again if you are back in the area. Sincerely,
par un voyageur
One Night in Bangkok
Publié le 10 juill. 2024 sur HotelsWell where do i start? #1 had to have 100$ cash for deposit even though i used a credit card.#2 no toilet paper,#3 the bed linens were dirty, the pillow cases were brown"suposed to be white"#4 room was dirty, looked lke they were remodeling but wasnt#5 no house keeping at all.#6 wouldnt give us any new towels even though we stayed a week. It was the worst experience we've ever had paying 500$ plus dollars to stay at a hotel. Took 2 hours to get deposit back when ready to check out.
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Garden Inn and Extended Stay Family , Gestion de l’hôtel
Patrick,Thank you so much for your review. I am not sure if you have mistaken my hotel for another hotel. Your reservation booked under Expedia.com was only for one night. We do require a 100 cash deposit as mentioned on the website. The funny part of the deposit is that you called the hotel before you booked online whether you need a deposit. I told you specially that we do require a deposit. You will need it at the time of check-in. Your credit card that you mentioned was a "cashapp" card. We do not use those for incidental deposit. As far as getting the deposit back, you were given your cash deposit back within 10 minutes. I am not sure why you said 2 hours but it was 10 minutes. Sincerely,
