Note fondée sur 569 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Henderson
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Ashton Collins, Gestion de l’hôtel
Dear Celeste,Thank you so much for the perfect 5 out of 5 rating! We’re thrilled to hear you had a great experience with us. Your feedback means a lot, and we look forward to welcoming you back on your next visit!Best regards,Ashton CollinsGeneral ManagerHoliday Inn Express
par un voyageur
Publié le 30 sept. 2024 sur Expedia
This was a nice stay everything was good
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Stephanie, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Holiday Inn Express SHELBYVILLE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Ashton Collins, Gestion de l’hôtel
Dear Guest,Thank you so much for the perfect 10 out of 10 rating! We’re thrilled to know you had an excellent stay and appreciate your feedback. We look forward to welcoming you back again soon!Best regards,Ashton CollinsGeneral ManagerHoliday Inn Express
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Television did not work asked for someone to look at it and nobody came down
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Ashton Collins, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the television and for the lack of follow-up on our part. This is not the level of service we aim to provide, and we will address this with our team to ensure it doesn't happen again. We hope you’ll consider giving us another chance to provide a better experience in the future.Best regards,Ashton CollinsGeneral ManagerHoliday Inn Express
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Ashton Collins, Gestion de l’hôtel
Dear Guest,Thank you for your kind review! We look forward to welcoming you back again soon!Best regards,Ashton CollinsGeneral ManagerHoliday Inn Express
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Great hotel!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Ashton Collins, Gestion de l’hôtel
Dear Ashley,Thank you for your kind words! We're delighted to hear that you enjoyed Our hotel. We look forward to welcoming you back again soon!Best regards,Ashton CollinsGeneral ManagerHoliday Inn Express
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Ashton Collins, Gestion de l’hôtel
Dear Raul,Thank you for your fantastic feedback! We’re thrilled to hear that you loved our amenities, especially the smooth check-in process and our delicious free breakfast. Our team works hard to ensure every guest has a wonderful experience, and your recommendation means a lot to us.We can’t wait to welcome you back on your next visit!Best regards,Ashton CollinsHoliday Inn Express
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Room was very nice. Took staff 3 tries for me to get into room. Had to give me a different room.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Ashton Collins, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear you found the room very nice. I apologize for the inconvenience you experienced with accessing your room due to the door issue and appreciate your patience as we resolved it. Your experience is important to us, and we’ll work to improve our check-in process. We hope to welcome you back for a smoother stay in the future!Best regards,Ashton CollinsGeneral Manager, Holiday Inn Express
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Ashton, Gestion de l’hôtel
Hi Kevin,Thank you so much for taking the time to leave us a review and for rating us 8/10! We’re thrilled to hear that you had a positive experience with us.Your feedback is incredibly valuable, and we’re always striving to make every stay exceptional. We look forward to welcoming you back soon and hope to exceed your expectations on your next visit!Best regards,Ashton CollinsGeneral ManagerHoliday Inn Express and Suites
par un voyageur
Strong chemical use but nice room and pet friendly
Publié le 16 sept. 2024 sur HotelsThey used chemicals cleaning in the hallway.. when I woke up I had to leave the hotel without breakfast the smells were so strong. They left the cleaning cart adjacent to the food area so it smelled toxic. NOT environmentally nice.!!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Ashton Collins , Gestion de l’hôtel
Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience with the cleaning chemicals and the impact it had on your stay. We strive to maintain a clean and pleasant environment for all our guests, and it sounds like we fell short in this instance.Your comments about the placement of the cleaning cart and the use of chemicals are concerning. I’ll be sure to pass along your feedback to our housekeeping team to ensure we address these issues and improve our practices. We are committed to finding more environmentally friendly cleaning solutions and ensuring that they are used in a way that minimizes any inconvenience to our guests.I understand how this affected your stay, and I apologize for any discomfort it caused.Thank you again for your valuable feedback, and I hope we have the opportunity to provide you with a better experience in the future.
