Note fondée sur 548 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Customer Service, Gestion de l’hôtel
Laura, thank you for sharing your feedback. The team values your perspective and is committed to ensuring a better experience for every guest. If there is anything you would like to discuss, please reach out to us directly.
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Customer Service, Gestion de l’hôtel
Ivelisse, thank you for staying with us at Holiday Inn Louisville East - Hurstbourne. We're delighted you had a positive experience, and we hope to welcome you back soon!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Staffs were unkind. . . Very expensive for its quality
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Customer Service, Gestion de l’hôtel
Youngyeon, the team always aims to make guest experiences positive and we regret if we didn't meet your expectations. Pricing is set to align with the value and service provided and is continuously evaluated. Your insights are valuable to us, and they are appreciated.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Great facility
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Customer Service, Gestion de l’hôtel
Anne, thank you for staying with us at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel. We’re delighted to hear you found our facility impressive. We look forward to welcoming you back soon.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Customer Service, Gestion de l’hôtel
Daphne, thank you for choosing to stay with us at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel. We're delighted to see your positive rating and hope you had a great experience. We're looking forward to welcoming you back in the future!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Great breakfast and friendly staff
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Customer Service, Gestion de l’hôtel
Barbara, it’s wonderful to hear you had a great time at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel. We're delighted you enjoyed the breakfast and found our team members friendly. We're looking forward to your next visit!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Service, Gestion de l’hôtel
Thank you for the fantastic rating, Matthew!We strive to make all of our guests feel welcome and relaxed during their time at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel! We can't wait to see you again soon.
par un voyageur de Stockbridge
Publié le 23 sept. 2024 sur Expedia
Big and slot space, I'm an OTR truck driver and come through Louisville a lot so i stay here ,but now I seen homeless people coming out of the bushes on property &they are breaking into people cars
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Service, Gestion de l’hôtel
Marion, it's concerning to hear about the situation you described. Please be assured that the team is committed to ensuring the safety and security of all guests. Thank you for continuing to choose Holiday Inn Louisville East - Hurstbourne, an IHG Hotel for your stays.
par un voyageur
1/5
Publié le 23 sept. 2024 sur HotelsRooms not very clean. Hotel outdated. Sheets felt gross.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Customer Service, Gestion de l’hôtel
Greetings, thank you for sharing your experience. Cleanliness is important to our team, and we will evaluate the feedback regarding the rooms. The condition of the hotel and comfort of the sheets are also noted, and efforts are continuously made for improvement. Your insights are valued and we hope to welcome you back for a better experience in the future.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The property was nice. The towels in the bathroom were very old and had tears in them and there was only enough towels for one person in a 2 guest room. The staff was wonderful. But there are some aspects like the cabinets are warped and outdated and towels being really old that made this stay not as perfect as I had originally expected.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Customer Service, Gestion de l’hôtel
Alexzandria, thank you for sharing your thoughts. It's wonderful to hear that our team members made your experience pleasant. All feedback is valuable, and the comments about the room amenities will certainly be noted. We hope for another opportunity to provide a more enjoyable stay in the future.
