Note fondée sur 533 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Customer Service, Gestion de l’hôtel
Adam, thank you for staying with us at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel. We are thrilled you enjoyed your stay and look forward to your next visit!
par un voyageur
Won't stay here again
Publié le 27 juill. 2024 sur HotelsBreakfast was gross & had a big, red "C" hanging on the wall from the health department. Our room was musty & humid. Bed sheets stuck to me at night. Our feet were black from walking around in our room. Couldn't get to the fridge bc the cabinet door was stuck. Pool is tiny and had maintenance men working in the ceiling.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Customer Service, Gestion de l’hôtel
Crystal, thank you for sharing your feedback. It's unfortunate that your stay did not meet your expectations. Your comments regarding various aspects of your room and amenities will be looked into by our team. We appreciate your insights and hope to provide a more enjoyable experience in the future.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Customer Service, Gestion de l’hôtel
Ricardo, thank you for your high rating. We’re delighted you loved your experience at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel. We hope to welcome you back soon!
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Customer Service, Gestion de l’hôtel
Kimberly, thank you for your positive rating of the Holiday Inn Louisville East - Hurstbourne, an IHG Hotel. We're pleased to see you had a good experience. We're looking forward to welcoming you back!
par un voyageur
Publié le 17 juill. 2024 sur Expedia
everything was excellent except the WiFI connection. I couldn't connect my tablet or laptop to the WiFi
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Customer Service, Gestion de l’hôtel
Jeffrey, the team at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel, is delighted that you found your stay excellent overall. We appreciate your feedback regarding the WiFi connection and will look into this matter. We hope to welcome you back soon!
par un voyageur
Publié le 17 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Customer Service, Gestion de l’hôtel
Jeffrey, the team at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel, is thrilled to see your positive rating. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 15 juill. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
15 juill. 2024 par Customer Service, Gestion de l’hôtel
Rosalie, thank you for your wonderful review! The team at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel, is thrilled that you had an exceptional experience. We hope to welcome you back soon for another outstanding stay!
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Dog friendly
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Customer Service, Gestion de l’hôtel
William, thank you for your feedback. The team at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel, strives to ensure all guests, including your furry friends, have a wonderful stay. We're looking forward to welcoming you back!
par un voyageur
Publié le 27 juin 2024 sur Expedia
The window in my room faces the lobby. Towels were horrible. Breakfast was not good. My a/c was not working and I woke up to it being 76 degrees in my room. Staff was short and seemed annoyed. The only staff member that greeted me was the very nice lady changing the trash by the elevators. Not worth it. I will not back.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Customer Service, Gestion de l’hôtel
Jacob, thank you for sharing your experience. The feedback regarding your room, amenities, and the interactions with our team is taken seriously. Glad to hear that the lady by the elevators made a positive impression on you. Continuous improvement is important, and we will certainly make sure to work towards a better experience for future guests. Safe travels.
par un voyageur
Publié le 21 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juin 2024 par Customer Service, Gestion de l’hôtel
It is disheartening to see your recent experience did not meet expectations. Our team continually strives to ensure all guests have a memorable and pleasant stay. Your feedback is crucial for us, and we invite you to share more details directly so we can address any concerns. Thank you for your input.
