Ratings based on 849 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 19, 2024
Could be a bit cleaner. Got to check in an hour early. Very quiet. Nice amenities. Would stay again.
Comment from Hotel Management
Oct. 21, 2024 by Manager, Hotel Management
Hello Aaron, We appreciate your feedback and are glad to hear you enjoyed our quiet atmosphere and amenities. Your comments about cleanliness are noted for our improvement. We look forward to welcoming you back on your next visit.
by A traveller
Posted Aug. 26, 2024 on Expedia
The hotel was ok but the area the hotel is in is not the best.
Comment from Hotel Management
Aug. 29, 2024 by Manager, Hotel Management
Hello Samantha,We appreciate your feedback and take it seriously. For any concerns regarding the surrounding area, we recommend reaching out to local authorities for further assistance.
by A traveller
Posted Aug. 25, 2024 on Hotels
Dirty and old. I used two cans of Lysol spray because I felt so uneasy about the cleanliness of the facility. I could not even take a shower because of the condition of the bathtub.
Comment from Hotel Management
Aug. 28, 2024 by Manager, Hotel Management
Hello Teresa, We apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly to address any concerns to ensure a more comfortable visit in the future.
by A traveller
Posted Aug. 23, 2024 on Expedia
Floors in our room were so dirty our towels and feet were black,
bugs on the floor
phone didn't work
alarm clock didn't work
dirt came out of the tub jets
no milk at breakfast
our room wreaked of cigarette smoke and we had a child with us.
soda machines didn't work and when asked about it staff told guests it was a 3rd party problem and they couldn't help.
Definitely wasn't worth the $300.00 we spent.
Comment from Hotel Management
Aug. 23, 2024 by Manager, Hotel Management
Hello Caitlyn,We appreciate you sharing your experience with us. We take all feedback seriously and will address these concerns internally. If you have any further details to share, please contact our management team directly for further assistance.
by A traveller from BOSTON
Posted Aug. 20, 2024 on Expedia
The kind of people (some) around the hotel were creepy.
Comment from Hotel Management
Aug. 21, 2024 by Manager, Hotel Management
Hello Grace, We regret to hear about your concerns and take all feedback seriously. It's important to us that all our guests feel comfortable during their stay. Please don't hesitate to reach out to our management team so they can address this matter directly. Your comfort and safety are our top priorities.
by A traveller
RUN!!!!
Posted Aug. 19, 2024 on HotelsThat is the worst hotel I ever booked.
After a full day of travel, we’ve arrived at 23:30 to check in and the hotel was not what the pictures showed. It’s a crack house nothing more.
A lot of garbage everywhere. The posted picture is from the bath of the 2nd room they’ve offered. The third one was a bit better. We’ve booked for 2 days but at 8:00am we were at the front desk asking for a full refund. The staff were nice. They tried their best but nothing good in the disturbing piece of ?!$/. Book something else!!
Comment from Hotel Management
Aug. 21, 2024 by Manager, Hotel Management
Hello Anthony, We are concerned to hear about your recent experience at our hotel and apologize for any inconveniences you encountered. Our team works diligently to provide accurate representations of our property online, and we regret that we did not meet your expectations. Your feedback will be shared with the relevant departments for review and improvement. Should you wish to discuss your concerns further, please do not hesitate to contact our management team directly. Thank you for bringing this to our attention.
by A traveller
Posted Aug. 18, 2024 on Hotels
Room.missing remote for tv and not cleaned very well. Bed and bathroom were ok, but drawers had trash in them. Fairly comfortable, needs updating, convenient location
Comment from Hotel Management
Aug. 19, 2024 by Manager, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We appreciate your comments and will address the housekeeping issues mentioned to prevent similar occurrences in the future. We're glad to hear you found the bed and bathroom satisfactory and that the location was convenient for you. We continuously strive to improve our guests' experience and will take your suggestions into consideration for updates.
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 20, 2024 by Manager, Hotel Management
Hello Miriam,We're thrilled you had a great time at our hotel. We hope to welcome you back soon for an even better experience!
by A traveller
Posted Aug. 18, 2024 on Expedia
Drunk people
Comment from Hotel Management
Aug. 23, 2024 by Manager, Hotel Management
Hello DAVID,We regret to learn that you encountered disruptive guests during your stay. Our team strives to ensure a comfortable environment for all visitors. Please feel free to reach out to our management team to discuss your experience further. Your feedback helps us enhance our services for future guests.
by A traveller
Posted Aug. 16, 2024 on Expedia
Dirty and stained bedding. Very unclean,. Found a dead cockroach in the room.
Comment from Hotel Management
Aug. 16, 2024 by Manager, Hotel Management
Hello Conner,We're sorry to hear about your experience. It's important to maintain high cleanliness standards, and we will address this with our housekeeping team. Your feedback allows us to improve our services for all our guests.
