Ratings based on 545 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 29, 2024 on Expedia
Comment from Hotel Management
Aug. 30, 2024 by Hotel Manager , Hotel Management
Dear Siddharth,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Hotel Manager
by A traveller
Posted Aug. 26, 2024 on Expedia
Comment from Hotel Management
Aug. 28, 2024 by Hotel Manager , Hotel Management
Dear Anthony,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Hotel Manager
by A traveller
Posted Aug. 26, 2024 on Expedia
Clean rooms
Comment from Hotel Management
Aug. 26, 2024 by Hotel Manager , Hotel Management
Dear Michael,Thank you for the 5/5 rating! We're glad to hear you found the rooms clean. We look forward to welcoming you back!Sincerely, Hotel Manager
by A traveller
Posted Aug. 23, 2024 on Expedia
Sheets have burn holes in them room smell like mildew
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager , Hotel Management
Dear Tim,We are grateful for your feedback and take your concerns seriously. Rest assured; we will discuss the issues with our housekeeping team to implement the enhancements. Your input is invaluable in helping us uphold and elevate the standard of our accommodations.Sincerely, Hotel Manager
by A traveller
Posted Aug. 23, 2024 on Expedia
Room was in cigarette smell, floor seems to be dirty even it looks clean. No room service
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager , Hotel Management
Dear Suman,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We'll look into the issues you've mentioned, particularly regarding the room condition and service, to make the necessary improvements. Your input helps us enhance our guests' stay.Sincerely, Hotel Manager
by A traveller
Posted Aug. 21, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager , Hotel Management
Dear Anthony,We are sorry to hear that your stay at our hotel did not meet your expectations, as reflected in the 1-star rating. We would appreciate it if you could specify the particular aspects of your stay that were unsatisfactory, allowing us to address these issues directly. Your feedback is valuable to us, and we invite you to reach out at your convenience to share your concerns. We consider guest feedback crucial for our improvement. We hope to have the opportunity to welcome you again. Sincerely, Hotel Manager
by A traveller
Posted Aug. 21, 2024 on Expedia
Comment from Hotel Management
Aug. 24, 2024 by Hotel Manager , Hotel Management
Dear Craig,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager
by A traveller
Posted Aug. 20, 2024 on Hotels
Comment from Hotel Management
Aug. 22, 2024 by Hotel Manager , Hotel Management
Dear Kassi,We are disappointed to see only a rating of 2-stars. We work very hard to provide the highest level of service for all of our guests, which is why we cannot apologize enough for your stay being so disappointing. Please know that your feedback is very important to us and we would welcome the opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a better experience next time. Please visit us again.Sincerely, Hotel Manager
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 20, 2024 by Hotel Manager , Hotel Management
Dear Eric,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager
by A traveller
Posted Aug. 18, 2024 on Expedia
Roaches in room 135. Absolutely disgusting. They were crawling from every corner. Going up on the lamp and all over the walls on the bed everywhere
Comment from Hotel Management
Aug. 20, 2024 by Hotel Manager , Hotel Management
Dear Nick,We sincerely apologize for the experience you described. Our hotel takes cleanliness very seriously and regularly conducts pest control to prevent such occurrences. This situation does not reflect our usual standards, and we will be thoroughly investigating and addressing this issue immediately.Sincerely, Hotel Manager
