Note fondée sur 945 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Drummondville
Publié le 9 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Pascal,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 22 oct. 2018 sur Hotels
par un voyageur
Publié le 20 nov. 2024
Convenient location, easy accessible, rooms are starting to show wear. The rooms were clean and well stocked. Had problem with parking in front of my room due upper level guest parking in spot.
Desk clerks were curtious and polite
Overall satisfied with my stay, plan on stay next year if able.
Commentaires de Gestion de l’hôtel
12 déc. 2024 par Brian, Gestion de l’hôtel
Thank you for your review! We appreciate your feedback and hope to see you again in the future.
par un voyageur
Publié le 17 nov. 2024
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Commentaires de Gestion de l’hôtel
12 déc. 2024 par Brian, Gestion de l’hôtel
Thank you for your review! We appreciate your feedback and hope to see you again in the future.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Great area, great staff. Met all my needs
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Rashmi, Gestion de l’hôtel
Dear Benoit,Thank you for your kind words and for the 5-star review! We’re delighted to hear that our location and staff were able to meet all your needs during your stay. Providing a great experience for our guests is always our top priority, and we’re thrilled that we succeeded.We look forward to welcoming you back again soon!
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Booked this hotel for Louder than life event. My concert date was cancelled due to weather conditions so I ended up leaving and not staying at the hotel. I was even charged a $50 extra fee for checking in early. No refund issued whatsoever
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Suzanne. The team at our Red Roof Inn Louisville East - Hurstbourne was saddened to see your 2/10 rating. You stated that you were not fond of the early check-in fee and that the concert was cancelled, so you did not end up staying with us. As it pertains to being refunded, I saw where a 50 refund was issued. Please wait up to 14 days for this to reflect in your account.Our Red Roof team appreciated that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Disgusting room
Publié le 6 oct. 2024 sur HotelsDidn’t even stay the whole night, only spent a few hours in the room and roaches start crawling from everywhere. Went to ask the attendant for another room, i was told that they were babies , a
He’s said he didn’t have any so i checked out early
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at the Red Roof Inn Louisville East - Hurstbourne, Cj. I am sorry that your experience did not meet your expectations. You stated that the listed pests and the lack of a room change hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Hello Frederick, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Louisville East - Hurstbourne and I were disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Lots of easy to fix damages to the room. Ceiling has large pieces of paint peeling off from obvious water damage. Bed had weird bleach style stain and burn marks on bed. Cover bathroom toilet seat was completely broken and bathroom. Light switch was pushed in exposing in wires. Outside was cleanish. Plenty of cameras around the property. Staff was meh; not mean but not friendly.
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Rashmi, Gestion de l’hôtel
Dear Larry,Thank you so much for your recent stay with us! We truly appreciate your kind words and are delighted to hear that you had a great experience. Our team works hard to ensure every guest feels comfortable and welcome, and it’s wonderful to know that we succeeded in making your stay enjoyable.We look forward to welcoming you back on your next visit!
