Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 avr. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Evelyne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LOUISVILLE FAIR AND EXPO and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 10 juin 2022 sur Expedia
Un hotel propre très basique, mais vraiment pas cher.
Commentaires de Gestion de l’hôtel
15 juin 2022 par Kelli, Gestion de l’hôtel
Merci pour votre avis
par un voyageur
Publié le 28 sept. 2024
The rooms and bathrooms are super small. Was barely enough room to walk around the bed. Was charged an additional $50. Supposedly for a deposit enen though my room was paid for in advance. Never again
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Rashmi, Gestion de l’hôtel
Dear Stephanie,Thank you for sharing your feedback with us. We’re sorry to hear that the size of the room and bathroom did not meet your expectations. While our rooms are designed to offer a cozy and efficient space, we understand that comfort is key, and we appreciate your input as we continuously look for ways to improve our guests’ experience.Regarding the 50 charge, that amount is a standard deposit which is refunded after check-out, provided there are no issues with the room. We apologize if there was any confusion regarding this, and we’d be happy to assist you with any questions about the deposit.We value your business and hope you’ll give us another opportunity to provide a better experience in the future.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
We did not get the king size bed we reserved. Dead bugs laying in the floor. Smelled like sewage in the room. Tiny bathroom
par un voyageur
Publié le 13 sept. 2024 sur Expedia
No breakfast but inexpensive
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Stephen, Thank you for taking the time to tell us about your stay at the Red Roof Inn Louisville Fair and Expo. We value you as a our guest and welcome your 4/5 score. In regards to breakfast, it is not an offered amenity at our location. However, there are quite a few restaurants within walking distance of the property that you can enjoy. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 sept. 2024 sur Expedia
par un voyageur
Publié le 11 sept. 2024 sur Expedia
would have been nice to have a coffee pot in the room. front desk guy was great
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Rashmi, Gestion de l’hôtel
Dear Curtis,Thank you for your kind words about our front desk team! We're thrilled to hear that they made a great impression during your stay.We appreciate your suggestion about having a coffee pot in the room. While we don’t currently offer this in every room, your feedback is valuable, and we’ll certainly take it into consideration for future improvements.We hope to welcome you back soon and provide an even better experience next time!
par un voyageur
Publié le 31 août 2024 sur Expedia
Easy location and kind staff.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Nik, Gestion de l’hôtel
Thank you so much for your kind words! We’re thrilled to hear that you found our location convenient and our staff welcoming. Our team strives to provide the best experience for all our guests, and your feedback means a lot to us. We hope to see you again soon!
par un voyageur
Publié le 25 août 2024 sur Expedia
It was close to the attractions.
Commentaires de Gestion de l’hôtel
28 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Linda,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN LOUISVILLE FAIR AND EXPO. I was happy to read you were pleased with our convenient location. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Thumbs up
Publié le 25 août 2024 sur HotelsThe room was clean and comfortable bed. Staff was helpful asked if we mended anything. Friendly front staff too. Convenient to restaurants. Parking was easy.
Commentaires de Gestion de l’hôtel
28 août 2024 par Toujana RediResponse Specialist , Gestion de l’hôtel
Dear Kenneth,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Louisville Fair And Expo. I was pleased to hear that the comfortable bed, the convenient restaurants and other positive highlights mentioned, resulting in a 10/10 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
