Note fondée sur 544 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2023 sur Hotels
Hotel convenable . Propre
Commentaires de Gestion de l’hôtel
13 août 2023 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Patrick,Thank you for sharing with us. Our staff at the Red Roof Inn Shelbyville appreciated your 8/10 score. As it pertains to your comments, please feel free to share your feedback with us.Once again, we would like to thank you for sharing with us. It would be our pleasure to host you again in the future.Regards,XaoRediResponse Specialist
par un voyageur
Publié le 8 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
31 mai 2022 par Champakbhai Patel, Gestion de l’hôtel
Dear Martin,
Thank you for taking the time to fill out a rating for us. We appreciate the time you took out of your day.
par un voyageur
Publié le 14 nov. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
16 nov. 2018 par Himanshu Patel, Gestion de l’hôtel
Dear Dave,
Thank you so much for taking time to rate your stay with us.
We appreciate it so much and work hard for guests like you.
par un voyageur
Publié le 26 août 2024 sur Expedia
The room was damp. There was standing water on the floor. I almost fell. The clerk brought in a few rags and threw them on the floor and left them there. Said she would talk to her boss to see if she could give me a discount but didn't.
Commentaires de Gestion de l’hôtel
31 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Terri,The team and I are disappointed to see your low scoring after your recent experience with us at the RED ROOF INN SHELBYVILLE. The damp room you mentioned was truly regrettable to read.Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously. Know that your voice is of the utmost importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences even better. We appreciate your business and truly value your feedback. We hope you can find it in your heart to consider us again in the future. We would greatly appreciate the opportunity to amend your impression of our property. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Kristine,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SHELBYVILLE and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Jerry,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SHELBYVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 août 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
13 août 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Emilio,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SHELBYVILLE. At Red Roof, we are thrilled to read that you had a good visit with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Michael,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SHELBYVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Christopher,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN SHELBYVILLE and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Wish I would've gotten a first floor like all my other stays but other than the bathroom door handle only working sometimes. I'd say it was a decent stay. I traveled with my cat and they actually didn't have a trick 'pet' policy that actually meant dog policy so that was awesome.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Felicia, Thank you for taking the time to tell us about your experience at the Red Roof Inn Shelbyville. We are happy to read that you loved the convenience of the location and It's pet friendliness, prompting your 4/5 score. In the future please contact our front desk to check for room availability in regards to the first floor rooms. As it relates to the door handle not working, I am sharing your feedback with management to ensure that your concern is addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist
