Note fondée sur 554 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2023 sur Hotels
Hotel convenable . Propre
Commentaires de Gestion de l’hôtel
13 août 2023 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Patrick,Thank you for sharing with us. Our staff at the Red Roof Inn Shelbyville appreciated your 8/10 score. As it pertains to your comments, please feel free to share your feedback with us.Once again, we would like to thank you for sharing with us. It would be our pleasure to host you again in the future.Regards,XaoRediResponse Specialist
par un voyageur
Publié le 8 mai 2022 sur Hotels
Commentaires de Gestion de l’hôtel
31 mai 2022 par Champakbhai Patel, Gestion de l’hôtel
Dear Martin,
Thank you for taking the time to fill out a rating for us. We appreciate the time you took out of your day.
par un voyageur
Publié le 14 nov. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
16 nov. 2018 par Himanshu Patel, Gestion de l’hôtel
Dear Dave,
Thank you so much for taking time to rate your stay with us.
We appreciate it so much and work hard for guests like you.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Clean hotel room, nice service workers, very little provided (no breakfast, no conditioner, no cups for coffee)
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking the time to write about experience at the RED ROOF INN SHELBYVILLE. Julia, I am happy to read your comments about our clean rooms, nice service workers, and the other kind remarks mentioned. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Julia, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice and clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Brianna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SHELBYVILLE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
No customer service
Publié le 23 sept. 2024 sur HotelsI reserved a non-smoking room and when you walked in, you could tell somebody smoked in it burn holes in all the bedding and in the morning after we left for the whole day and came back we didn’t even get room service because they decided to tell the office that we had to do not disturb sign up when we did it so we had to hunt someone down to get clean sheets and towels for our self
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Diane,I appreciate you sharing your feedback following your stay at the Red Roof Inn Shelbyville. I was saddened to read that your stay fell short of your expectations due to the unpleasant odor encounter, the bedding not being as expected and other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Our room was non-smoking, but it smelled of cigarettes and had burns on the comforters. We found multiple spiders and bugs in our room.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Ryan,Thank you for telling us about your recent visit at RED ROOF INN SHELBYVILLE. I was disappointed to read that the unpleasant odor, the insects you reported and the other concerns listed hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted.We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist
par un voyageur
Nice place to stay
Publié le 16 sept. 2024 sur HotelsVery nice, updated room. Friendly helpful staff!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Bed bugs.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Tracy,I appreciate you sharing your feedback following your stay at the RED ROOF INN SHELBYVILLE. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Excellent room!
Publié le 14 sept. 2024 sur HotelsFriendly staff, clean, updated room!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, We at the RED ROOF INN SHELBYVILLE are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. I was glad to hear you were pleased with our friendly staff and clean and updated room. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests and it was a joy to have achieve that with your visit. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
