Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de West Chester
Publié le 28 sept. 2024 sur Expedia
very nice people on staff
Commentaires de Gestion de l’hôtel
29 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Perry, It was a pleasure reading your review of the Sheraton Louisville Riverside Hotel. We have an exceptional team whose top priority is ensuring every guest feels comfortable and at home. We will enjoy sharing your compliments with each of them.We are grateful for the recommendation and appreciate you choosing us for your visit to the area.Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Kristin, On behalf of our team at Sheraton Louisville Riverside Hotel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the area.Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Good for a night. Bathroom shower was dirty.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Emily, Thank you for being our guest at the Sheraton Louisville Riverside Hotel. We are happy that you enjoyed most of our services. However, we truly regret that we overlooked a few issues in the preparation of the room before your arrival, and we hope you will accept our apologies for any inconvenience this has caused. It was a true pleasure to have you as our guest, and we hope to see you again soon!Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Dear MaryAnn, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Our room had mold on the ceiling and the shower is simply too small and dirty. The price of the room does not correspond to the cleanliness and the service. The rooms desperately need a renovation, as it may be truly unsafe for individuals with respatory issues. I would not want to come back again.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Caleb, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately.Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur de Gilbert
Publié le 23 sept. 2024 sur Expedia
Cool place and very close to great views of the bridge!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear RaeEllen, Thank you for sharing your kind review of the Sheraton Louisville Riverside Hotel. With our great location across the bridge from downtown Louisville, we enjoy providing our guests with unrivaled access to many popular attractions!We appreciate your business and hope you will make us your home every time your travels bring you to our city.Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Customer service was great.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Shelley, It was a pleasure to read your fantastic review of the Sheraton Louisville Riverside Hotel. We are delighted you enjoyed every aspect of your stay with us, especially our attentive service. Your feedback is our best performance measure, and we appreciate you letting us know that we exceeded your expectations.Thank you for being our guest, and we look forward to your next visit!Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur de Whataroa
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Sheila, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at the Sheraton Louisville Riverside Hotel; we hope to see you again soon. Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Chrissy, It is wonderful to know you enjoyed everything about your time at the Sheraton Louisville Riverside Hotel and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Yours in Hospitality,Trish EthertonGeneral Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
we had a club suite, the living room area was disgusting…carpet had multiple stains, the couch needed to be thrown away, chairs were stained.
we paid for club service, only to find out that the club room was closed on the weekends.
The view was fantastic, but that was it!!!
Commentaires de Gestion de l’hôtel
12 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Sharon, First and foremost, thank you for your loyalty to our brand. We appreciate you taking the time to evaluate your stay. We want to extend our apologies for not meeting your expectations. We are committed to providing exceptional accommodations and service; therefore, we hope you will consider a future visit to experience the level of hospitality we are typically known for extending to our guests.Yours in Hospitality,Trish EthertonGeneral Manager
