Note fondée sur 710 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Sleep Inn Louisville Airport & Expo, Gestion de l’hôtel
Dear Luis,Thank you for rating your stay with us. We're glad to know you had a positive experience overall. Your feedback is important to us, and we'd love to hear any specific suggestions you might have on how we can improve and make your next stay even better.We hope to welcome you back soon and provide you with an even more enjoyable stay!Warm Regards,Support TeamSleep Inn Louisville Airport & Expo
par un voyageur de Roanoke
Publié le 20 oct. 2024 sur Expedia
Staff did not have it together. No toliet paper and within an hour of being in the hotel we had a staff member enter our room because it showed "vacant" in their system. Also the morning of checkout they shut off our cards so we got locked out of our room after breakfast.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Sleep Inn Louisville Airport & Expo, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you encountered during your stay.It is unacceptable that our staff did not meet the expected standards, especially regarding the lack of toilet paper and the unannounced entry into your room. We understand how intrusive that must have felt, and we sincerely apologize for the oversight.Additionally, we regret the inconvenience caused by your room key cards being deactivated on the morning of your checkout. This should not have happened, and we are reviewing our procedures to ensure this does not occur in the future.Your feedback is invaluable in helping us improve our services, and we appreciate you bringing these matters to our attention. We hope you will give us another opportunity to provide you with a much-improved experience in the future.Warm Regards,Sleep Inn Louisville Airport & Expo
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Great place to stay.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Sleep Inn Louisville Airport & Expo, Gestion de l’hôtel
Dear Don,Thank you for your fantastic rating! We’re thrilled to hear that you enjoyed your stay and found our hotel to be a great place to be.Your positive feedback means a lot to our team, and we look forward to welcoming you back in the future. If there’s anything specific you loved or any suggestions you have, we’d love to hear from you!Warm Regards,Sleep Inn Louisville Airport & Expo
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Great staff, 5 min walk Exhibition Grounds, clean rooms
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Sleep Inn Louisville Airport & Expo, Gestion de l’hôtel
Dear Jeff,Thank you for your positive feedback and for taking the time to share your experience with us! We're delighted to hear that you found our staff to be great, the rooms clean, and our location convenient.We’re always striving to improve, and your rating motivates us to aim even higher. If there is anything specific we could have done to enhance your stay, please let us know. Your insights are valuable in helping us provide the best possible experience for our guests.We hope to have the pleasure of welcoming you again on your next visit to Louisville!Warm Regards,Sleep Inn Louisville Airport & Expo
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sleep Inn Louisville Airport & Expo, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to rate your recent stay with us. We’re very sorry to see that we did not meet your expectations, and we would greatly appreciate any feedback you could provide to help us understand where things went wrong.Your experience is important to us, and we take all guest feedback seriously to improve our services. If you have a moment to share any specific concerns or areas where we could have done better, it would allow us to address the issues and ensure a better experience for all our guests in the future.Thank you again for staying with us, and we hope to have the opportunity to welcome you back and provide you with a much-improved experience.Warm Regards,Sleep Inn Louisville Airport & Expo
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Nasty old hotel in bad part of town the entire hotel smelled
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sleep Inn Louisville Airport & Expo, Gestion de l’hôtel
Dear Brad,Thank you for sharing your feedback with us. We sincerely apologize that your recent stay did not meet your expectations. We are disappointed to hear about the concerns you raised regarding the condition of our property and the atmosphere during your visit.Please know that we take these matters very seriously, and your comments have been shared with our team for immediate review. We are actively working on improving the guest experience and addressing any issues with the facility to ensure a more pleasant environment for all our guests.Your experience is important to us, and we hope you might consider giving us another opportunity in the future, as we continually strive to make improvements. If there is anything further you’d like to discuss, please feel free to reach out to us directly.Thank you again for your feedback.Warm Regards,Sleep Inn Louisville Airport & Expo
par un voyageur
Publié le 1 oct. 2024 sur Expedia
My first night stay Thursday 9/26 was just fine, Friday 9/27 the area had nasty weather witch most did due to the hurricane, the window to our room starting leaking which led to a extremely amount of water coming in I reported to the clerk on duty as soon as I step in sopping wet carpet, they did nothing to try and accommodate other than give me bath mats to put down, next day was Saturday 9/28 lots more rain still soaked floors of course the room started to spell terrible very musky from the wet carpet Sunday 29 floor still wet and stinky room, checked out Monday the 30th let the clerk on duty know again the guy on the 28th never even made a not of it! I’m going to try and get some sort of compensation back for the terrible room conditions and the inconvenience of having to smell the stinking room due to the wet carpets
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Sleep Inn Louisville Airport & Expo, Gestion de l’hôtel
Dear Rosemary,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. We understand how uncomfortable and inconvenient this must have been for you, and we are truly sorry for not providing a more suitable resolution at the time.Please be assured that we are addressing this matter with our team to ensure such situations are handled with more urgency in the future. We deeply regret that your concerns were not properly noted or followed up on during your stay, and this falls short of the service we strive to provide.Once again, we apologize for the discomfort and frustration you experienced, and we hope to have the opportunity to provide you with a much improved experience should you choose to stay with us again.Warm Regards,Sleep Inn Louisville Airport & Expo
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Was in town for a show at the Expo Center. This hotel is not super fancy, but it was clean and safe. And importantly within walking distance of the Expo Center. I would stay here again.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sleep Inn Louisville Airport & Expo, Gestion de l’hôtel
Dear Rachel,Thank you for your rating and for taking the time to share your thoughts about your stay with us. We’re pleased to hear that our location worked out well for your visit. Providing a clean and safe environment is a top priority for us, so it’s wonderful to know that these aspects met your expectations.We appreciate your feedback as it helps us identify areas where we can continue to enhance our guests' experience. Your satisfaction is important to us, and we’re always looking for ways to make future stays even more enjoyable.We’re thrilled that you would choose to stay with us again, and we look forward to welcoming you back for your next visit to the Expo Center or any other occasion!Warm Regards,Sleep Inn Louisville Airport & Expo
par un voyageur
Good stay
Publié le 27 sept. 2024 sur HotelsGood experience. Only thing was I had to find another hotel because the fellow at the front desk during check in told me that there was no way we could extend the stay even though the storm rolled in. I get it but still it’s about the hospitality. But it was clean and overall a good stay
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sleep Inn Louisville Airport & Expo, Gestion de l’hôtel
Dear Dakota,Thank you for your rating and for sharing your experience with us. We’re glad to hear that you had a clean and overall positive stay. However, we want to sincerely apologize for the inconvenience you faced regarding the inability to extend your stay during the storm. While availability can sometimes be limited, we completely understand how frustrating this situation must have been, especially given the weather conditions.Hospitality is at the heart of what we do, and we regret that we couldn't accommodate your request in that instance. We will certainly review how we can improve our communication and flexibility in similar situations in the future.We truly appreciate your understanding and your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience next time.Warm Regards,Sleep Inn Louisville Airport & Expo
par un voyageur de Wilmington
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sleep Inn Louisville Airport & Expo, Gestion de l’hôtel
Dear Jeffrey,Thank you for taking the time to rate your recent stay with us. We’re truly sorry to see that your experience didn’t meet your expectations. Your comfort and satisfaction are our top priorities, and we would love to learn more about what we could have done better.If you’re willing to share more details about your stay, please feel free to reach out to us directly. Your feedback is invaluable, as it helps us improve and provide a better experience for all of our guests.We hope you’ll consider giving us another chance in the future, and we look forward to the opportunity to make your next stay more enjoyable.Warm Regards,Sleep Inn Louisville Airport & Expo
