Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
3,0 Service et personnel
2,6 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2018 sur Expedia
Je suis très déçu de la chambre, salle de bain vraiment désuet
des lumières brulé et la TV fonctionnait pas.
J'ai avisez le personnel à la réception personnellement et en plus j'ai demandé le réveil le matin rien reçu.
Je suis vraiment pas content ma femme et moi.
SUPER 8 TERMINÉ.
Commentaires de Gestion de l’hôtel
25 oct. 2018 par General Manager, Gestion de l’hôtel
We appreciate you taking a moment to inform us of your recent visit, and for joining us during your time in the city. It's unfortunate to learn that the decor was not to your preference during your stay. We'll be sure to pass along your comments to the team, as we continually work to improve upon our guests' accommodations. During your next trip to the area, we look forward to changing your perceptions and providing the exceptional experience we're known to deliver. Thanks again, and happy travels!
par un voyageur
Publié le 3 juin 2017 sur Hotels
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Everything was run down. Our room smelled incredibly bad like mildew. It was like sleeping in a wet basement. So gross. If it hadn't been so late, we would have went elsewhere.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback, and I’m truly sorry to hear about your experience. We take issues like odor and maintenance very seriously, and I apologize for the discomfort you faced during your stay. Your comments will help us make necessary improvements. We appreciate your honesty and hope to provide a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your review and for rating us a 6 out of 10. We appreciate your feedback as it helps us identify areas for improvement. We strive to enhance our guests' experiences and hope to earn a higher rating from you on your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback and for giving us a 6 out of 10. We value your input and are always looking for ways to improve our services. We hope to provide you with a better experience on your next stay!Sincerely, Hotel Manager
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Roaches in the lobby and in our room. Tile broken in from of the toilet. Floor weak underneath the crack in the tile. Smelled like black mold. Sheet rock dust falling in the bathroom too. Staff unfriendly and not courteous. Would not replace dirty towels with new ones and Had me bring my dirty towels to him in the lobby for exchange. They would not refund or move rooms until I was complaining about bringing my own towels down to him and them not bring up to us. I complained about the roaches in our room and the weak floor. Another couple left also and he refund them. But not my stay. Only that night cause he told us to leave. Other staff does not speak English. This is USA, English should be spoken in a public. Will not recommend this place to anyone. Will tell my friends about the poor service and the broken fixtures. The odor was so bad had to wear my nursing mask so I wouldn’t puke. The smell is the norm for the Pakistan culture. Why send a text message to me saying if we needed anything just call the front desk or message back on this thread.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I sincerely apologize for the numerous issues you encountered during your stay. Your comments regarding cleanliness, maintenance, and staff service are concerning and not reflective of our standards. We appreciate your feedback, as it helps us identify areas needing immediate improvement. Please know that we take these matters seriously and will address them with our team. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Staff was very helpful.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your kind words! We’re delighted to hear that our staff was helpful during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
I woke up and bugs/roaches on nightstand and countertops.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,I’m truly sorry to hear about your experience with bugs in your room. This is unacceptable, and we take such matters very seriously. Your feedback will help us address this issue immediately. Thank you for bringing it to our attention, and we hope to better serve you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. I’m sorry to hear that your experience did not meet your expectations. Please know that we take your concerns seriously and are committed to improving. We would appreciate the opportunity to discuss this further and hope to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
It was all okay
Commentaires de Gestion de l’hôtel
7 nov. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad to hear that your stay was okay. We’re always looking to improve, so if you have any specific suggestions, please feel free to share. We hope to welcome you back soon for an even better experience!Sincerely, Hotel Manager
