Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juin 2024 par The Mason, Gestion de l’hôtel
Thank you so much for staying with us!
par un voyageur
Publié le 11 juin 2024 sur Expedia
Wasn’t sure what to do when I got there. Need better communication.
Commentaires de Gestion de l’hôtel
16 juin 2024 par The Mason, Gestion de l’hôtel
Thank you so much for staying with us! We have discovered there is a disconnect with our emails not getting sent to our Expedia customers. We apologize for the inconvenience and we are working on this issue. We are available 24/7 by phone and happy to help anyone with questions.
par un voyageur
Publié le 3 juin 2024 sur Expedia
Beautiful historical property! We enjoyed our stay!
Commentaires de Gestion de l’hôtel
15 juill. 2024 par The Mason, Gestion de l’hôtel
We are so glad you enjoyed your stay!
par un voyageur
Publié le 28 mai 2024 sur Expedia
I didn't know there are 2 sitesof the hotel nor was I provided codes for the doors. We stayed in the St Charles Street location which has been beautifully renovated and decorated. However, there was no information about the stairs leading to the room. I am disBled
Commentaires de Gestion de l’hôtel
15 juill. 2024 par The Mason, Gestion de l’hôtel
We apologize for your inconvenience and wish we had known so we could have tried to make things more comfortable for you during your stay. We are currently working on updating our info now about our new property and trying to figure out why our emails are not getting sent to customers that book on Expedia. We hope to get it in working order soon. Thanks so much for staying with us!
par un voyageur
Publié le 22 mai 2024 sur Expedia
This hotel is beautiful and comfortable. It surpassed our expectations!
Commentaires de Gestion de l’hôtel
15 juill. 2024 par The Mason, Gestion de l’hôtel
Thank you so much for staying with us!
par un voyageur
Publié le 17 mars 2024 sur Expedia
The keypad on the door was broke, I had to wait for someone to hand me a key to use instead of just fixing the keypad battery. There is no temperature thermostat in the room, nor one accessible, so it was freezing on night, and a sauna on night two. There is no mini refrigerator in the room, so be prepared to buy a small cooler and a bag of ice. There was an ice maker in the hotel, but it was empty and turned off on day one of my stay, until I mentioned it to the lady bringing me a room key because my door was broke. You are right next to the street downtown so it is noisy with traffic, but they do provide ear plugs and noise maker machine. I had no local TV to watch it’s a firestick, but every time I tried to watch a movie, the internet kept going on and off, every few minutes all night. The room is clean and cute, but hopefully they owner looks into my comments, suggestions.
par un voyageur
Publié le 17 janv. 2024 sur Hotels
par un voyageur
Fantastic stay
Publié le 5 déc. 2023 sur HotelsWow. What a gem. Wonderful hotel.
par un voyageur
Publié le 6 nov. 2023 sur Hotels
par un voyageur
Publié le 27 sept. 2023 sur Hotels
