Note fondée sur 853 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 déc. 2024
Commentaires de Gestion de l’hôtel
16 déc. 2024 par GM, Gestion de l’hôtel
Thank you for staying with us and taking the time to share your kind words! We’re thrilled to know you had a wonderful experience and look forward to hosting you again on your future visits.
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Best Western Plus of Loveland, Gestion de l’hôtel
Thank you for your feedback, we apologize for not making a 10 out of 10 review with you. Lets discuss this further to help make a future stay the best it can be.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Best Western Plus of Loveland, Gestion de l’hôtel
Thank you for choosing us!
par un voyageur de meadowbrook
Publié le 29 août 2024 sur Expedia
It’s ok for a quick stop
Commentaires de Gestion de l’hôtel
31 août 2024 par Best Western Plus of Loveland, Gestion de l’hôtel
We appreciate your feedback, thanks for choosing us!
par un voyageur
Publié le 24 août 2024 sur Expedia
Nice and close to several places.
Commentaires de Gestion de l’hôtel
28 août 2024 par Best Western Plus of Loveland, Gestion de l’hôtel
We appreciate you and your feedback! Thanks for choosing us!
par un voyageur
Publié le 18 août 2024 sur Expedia
Property description greatly exaggerated
Commentaires de Gestion de l’hôtel
19 août 2024 par Nik, Gestion de l’hôtel
We are very sorry to know you did not enjoy your stay. We did take note of your comment and will work on it.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par dk, Gestion de l’hôtel
Thanks for your positive review! It was a pleasure having you stay with us. Look forward to seeing you again soon!
par un voyageur
Publié le 7 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par dk, Gestion de l’hôtel
Thank You for your review! I am so glad you stayed with us.
par un voyageur
Publié le 6 août 2024 sur Expedia
Where do I even start… My dog and I were evacuated due to wildfires and searched for pet friendly properties and booked a king sized room for me and my dog. Apparently they don’t have king sized rooms for pets so they put me in a dark, dank, tiny room with 2 full beds in the back of the property along the highway with an exterior door in a part of the hotel with no other cars in the parking lot and seemingly no other guests. As a woman traveling alone I booked this hotel because it looks like a hotel with interior entrance rooms but that’s not the case, only a portion of the rooms are interior. It felt very abandoned and unsafe. If they don’t offer king rooms for pets then they should show the options for pet rooms so that you can select one when you book. If I had known the type of room I would be receiving I would have booked at another property. I attempted to get a refund from both Expedia and the property so I could just leave and go somewhere else but they refused. Staff was rude, unhelpful and the owners are thieves. The property stinks like old food inside, looks nothing like the photos, restaurant/bar is shut down, trash and spills and filth in the hallways and stairwells, the only decent thing about this hotel is the outdoor pool and the grounds in the back. They still have not released my charge for incidentals after 2 days. I will never book through Expedia again and I’m deleting my account and I will never stay at another Best Western property again Beware
Commentaires de Gestion de l’hôtel
6 août 2024 par Management, Gestion de l’hôtel
It looks like you're crafting a response to a guest named Jami regarding their recent stay. Here's a revised version that addresses the points clearly and politely:Dear Jami,Thank you for taking the time to provide feedback on your recent stay. I wanted to address a couple of points you mentioned:Pet Room Booking: When you made your reservation through Expedia, you did not book a pet-friendly room. Unfortunately, our pet-friendly King room was already occupied at the time of your booking. As a result, we provided an upgraded double queen room to accommodate your stay.Cancellation Policies: We understand you may have concerns about the policies from Expedia and the hotel. Please note that the cancellation fees for your previous booking, which you cancelled, are still due according to our policy. We have communicated this to both you and Expedia.We appreciate your understanding and would like to remind all our guests to maintain a respectful tone when interacting with our staff.Thank you again for choosing to stay with us. We hope to welcome you back under more favorable circumstances.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 août 2024 par Best Western Plus of Loveland, Gestion de l’hôtel
We appreciate you and your feedback!
