Note fondée sur 403 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,0 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 mai 2018 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2018 par Julia, Guest Relations, Gestion de l’hôtel
Thank you for the 5-star rating! We love hearing from satisfied guests and we’re glad you had a good stay with us.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
par un voyageur
Publié le 27 sept. 2024 sur Expedia
They did not have towels or shampoo. Went to get some . Said they don't supply shampoo. Room smelled badly of dirty dog. Went to desk to complain and they gave me air freshener, it didn't resolve the problem . Very noisy. By I25
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Susan, We are committed to ensuring a seamless and fulfilling experience for each of our guests. We regret to hear about your experience and extend our sincere apologies for any inconvenience caused. Please be assured that we take these matters seriously and will address them with the relevant departments to enhance our guest experience and mitigate the likelihood of similar occurrences in the future. We hope for the opportunity to welcome you back in the future, where we aim to demonstrate the exceptional hospitality you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 17 sept. 2024 sur Expedia
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Staff friendly and helpful
par un voyageur
Worst Hotel Ever
Publié le 9 sept. 2024 sur HotelsThe property has trash everywhere. The main hallway smelled atrocious and stains everywhere in the carpet. The room itself has a terrible odor. The shower had hair stuck to the sides and pubic hair in the bottom of the tub. There were people hollering and dogs barking throughout. Three out of four facility washing machines were broke and the only one working was covered in dog hair.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear ANTHONY, We appreciate your valuable feedback regarding your recent stay with us. It is our commitment to ensure that every guest experiences a clean and comfortable environment and well-maintained facilities, akin to a home away from home when traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your concerns will be promptly addressed, and we are genuinely grateful for your bringing this to our attention. We hope to welcome you back so we may provide you with the experience you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 25 août 2024 sur Hotels
The young lady at the desk was friendly and very helpful. Room was great
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Management, Gestion de l’hôtel
Dear William, Thank you again for the kind words regarding your time at Extended Stay America. Your compliments regarding our devoted guest services and immaculate rooms are genuinely heartwarming. We will enjoy sharing your compliments with all our team members. Your satisfaction is our priority, and we hope to welcome you again soon for another seamless visit.Sincerely,Hotel Management
par un voyageur
Publié le 24 août 2024 sur Expedia
All the staff is very nice and properly well maintained.
par un voyageur
Publié le 16 août 2024 sur Hotels
par un voyageur
Publié le 16 août 2024 sur Expedia
Rooms were decent
Air was cold
Refrigerator didn't cool
Very well
Limited tv options
No
Streaming
Available
WiFi was more dependable than most I've stayed in
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Denny, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Please be assured that we are taking the necessary measures to resolve them. Thank you for bringing these concerns to our attention, and we look forward to welcoming you back and providing you with a pleasant stay in the future.Sincerely,Hotel Management
