Note fondée sur 86 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,9 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2024 sur Expedia
The Hotel was spotlessly clean - the lifts, hallways and all our room - everywhere.
Cheerful staff, excellent food in the restaurant - best lamb ever! This was my second time staying at Sebel Lower Hutt but it won't be my last.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par The Sebel Team, Gestion de l’hôtel
Dear Debprah,Thank you for your wonderful feedback! We're thrilled you enjoyed your stay, especially the cleanliness, staff, and our restaurant's lamb. We look forward to welcoming you back for your next visit!RegardsThe Sebel Team
par un voyageur
Publié le 7 oct. 2024 sur Wotif
Room was clean & tidy it was excellent
Went to shut the bathroom door ,loud squeak squeak squeak & wouldn't close
Then in the corner of the room all you could hear all night was a critter knawing knawing knawing at the wall,soumded like it was in the wall eating away all night...it was very very annoying.
It was room 409 on the 4th floor.
Can somebody please sortout the bathroom door & the critter in the wall in the corner below the tv closest to the window.....
Commentaires de Gestion de l’hôtel
7 oct. 2024 par The Sebel Team, Gestion de l’hôtel
Dear Dynella,Thank you for your feedback regarding your recent stay with us. We're glad to hear you found the room clean and tidy, but we sincerely apologize for the issues you encountered with the bathroom door and the disturbance in the wall. Please rest assured that we have promptly addressed these concerns with our maintenance team to ensure they are resolved.Your comfort is important to us, and we appreciate you bringing this to our attention. We hope to welcome you back soon for a much improved experience.RegardsThe Sebel Team
par un voyageur
Publié le 29 sept. 2024 sur Wotif
I hate leaving a negative review, but our experience was very frustrating. We had a change in travel plans so we could only stay one of the two nights we had booked. I phoned ahead the week before and asked if I should cancel my booking and re-book for one night. I was advised that would be more expensive, so I kept the booking. I called the day we were to arrive and they said since we hadn't shown up the day before, our booking was cancelled and we'd have to re-book (having been charged for the first night). We were fine paying for the first night, but after many many phone calls over two hours with their customer service, they still tried to charge us a premium on the new room booking. It was only once I spoke to the manager and provided the date and time I spoke to the previous person the week before that they honoured the original price. The room was beautiful, comfortable and very clean, and there was a lovely tray of treats given in the room. Having said that, the sofa bed was terrible- you can feel the springs distinctly and it gave my daughter a back ache. For the price I paid I would have expected better customer service. I contrast that with the QT in town, who generously offered to hold our luggage free of charge for the day so we didn't have to Uber all the way back to Lower Hutt to collect our luggage before our flight. Anyway, I was very disappointed and won't be staying at this hotel again.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par The Sebel Team, Gestion de l’hôtel
Dear Kari,Thank you for sharing your detailed feedback. We sincerely apologize for the frustrations you experienced with your reservation and the service you received. It’s clear we fell short in handling your situation, and we will address this internally to prevent similar issues in the future. We’re glad to hear you enjoyed the room’s cleanliness and comfort, but we will also look into the condition of the sofa bed to ensure it meets our standards. We appreciate your comments and will share them with our team to improve our service. Should you reconsider, we hope to offer you a much better experience next time.RegardsThe Sebel Team
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Lovely rooms, very modern and clean.
Great service from staff
Commentaires de Gestion de l’hôtel
1 oct. 2024 par The Sebel Team, Gestion de l’hôtel
Dear Darren,Thank you for your kind feedback! We’re delighted to hear you enjoyed our modern rooms and received great service from our staff. We look forward to welcoming you again soon!RegardsThe Sebel Team
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par The Sebel Team, Gestion de l’hôtel
Dear Matt,Thank you for taking the time to share your feedback. Upon reviewing our records, it appears that the booking associated with your feedback was marked as a no-show, meaning that you did not stay with us.Could you kindly clarify via email to info@thesebelwellington.co.nz that how your experience was unsatisfactory, given that the stay did not occur. Your insights are valuable to us, and understanding this will greatly assist us in improving our services moving forward.We appreciate your time and look forward to your responseRegardsThe Sebel Team
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par The Sebel Team, Gestion de l’hôtel
Dear David, We very much appreciate your comments regarding your stay at the The Sebel Wellington Lower Hutt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team
par un voyageur
Publié le 14 sept. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
15 sept. 2024 par Sebel Team, Gestion de l’hôtel
Dear Carl,We very much appreciate your comments regarding your stay at the The Sebel Wellington Lower Hutt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.RegardsThe Sebel Team
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Loved our stay, just needed more milk for the hot drinks and would have been nice to have some toothpaste left
Commentaires de Gestion de l’hôtel
15 sept. 2024 par The Sebel Team, Gestion de l’hôtel
Dear Rhiannon,Thank you for your kind feedback! We’re glad you enjoyed your stay. We appreciate your suggestions and will ensure better attention to these details for your next visit. We look forward to welcoming you again.RegardsThe Sebel Team
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Generally good, but did not have a pillow selection so had to go and buy one at the local shopping centre as prefer a much lower pillow, they were all very high. Some room services were missed and we were charged for a breakfast we never had. Charging for parking is a little over the top as right next door to the hotel. Gym facility was not on the premises but a 12 minute walk away.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par The Sebel Team, Gestion de l’hôtel
Dear Frances,Thank you for your feedback. We appreciate your comments and apologize for the inconveniences you experienced during your stay. We will review the issues with pillow selection, room service, and the incorrect breakfast charge to ensure these are addressed promptly. We have checked your billing and we have noticed that we didn't charge you for the breakfast. Please share your email address , we will provide you the invoice. Regarding parking and gym facilities, we will take your feedback into consideration for future improvements. Your input is valuable in helping us enhance our guest experience.
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Will book a stay again and will recommend
Commentaires de Gestion de l’hôtel
12 sept. 2024 par The Sebel Team, Gestion de l’hôtel
Dear Aniska,We very much appreciate your comments regarding your stay at the The Sebel Wellington Lower Hutt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Sebel Team
