Note fondée sur 106 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 févr. 2020 sur Expedia
Hôtel splendide vue extraordinaire depuis notre chambre sur les rizières et les montagnes
Personnel extraordinairement gentils
Merci à Dénis le manager Français pour sa délicate attention
Ne cherchez pas un autre hôtel à Luang Prabang celui ci est plus-que-parfait un réel moment de bonheur
Merci
Commentaires de Gestion de l’hôtel
3 févr. 2020 par Pullman Team, Gestion de l’hôtel
Thank you very much for your support!
par un voyageur
le paradis...
Publié le 24 oct. 2019 sur Hotelstout était parfait ! je recommande cet hôtel ou le service est impeccable tout comme le lieu lui-même
par un voyageur
Publié le 31 juill. 2019 sur Hotels
Etat général, pas de menu varié dans le restaurant. Très peu de plats locaux, dommage. Les plats ne sont pas homogènes, les ingrédients et la quantité varient d'un chef à l'autre. SPA, programme interchangé. Très très peu activités.
par un voyageur
A new hotel already old
Publié le 20 mars 2019 sur HotelsA new hotel already old. Service is charming but poorly trained. Water system doesnt work properly as well as noisy air cond and bysantin electricity system. Garden is not finished nor the swimming pool. Breakfast is ok but otherwise food is below average. Mr Pullman you got to do some improvements.
Commentaires de Gestion de l’hôtel
22 mars 2019 par Wing Ki and Team (Guest Experience Manager) , Gestion de l’hôtel
Dear Mathieu,
Thank you very much for choosing Pullman Luang Prabang and leaving us your feedback.
Please accept my sincere apologies for the issues you encountered during your stay. This is not what we expect for our Valued Guest. It is a challenge to open the largest resort in Luang Prabang, we thank you for your patience and complimenting our charming service. We are in the process of digging additional wells in order to provide a stronger water distribution system, as well as, to maintain our grounds. We plan to have an organic farm and grow a variety of flowers to enhance the view of our garden. Our 3 swimming pools are in working order and the the pool bar is due to open soon. We will definitely take care of the mentioned issues, thank you for telling us about your experience.
Should you travels bring you back to Lunag Prabang, I would be delighted to assist you personally, please do not hesitate to contact us directly.
Wish you a pleasant day!
par un voyageur de Caen
Petit cocooning au cœur des rizières: calme-zen
Publié le 11 nov. 2018 sur HotelsSéjour magnifique à Luang Prabang..dans un hôtel exceptionnel (service, personnel, restauration, piscine...)..
seul bémol : le système de navette pour aller dans le centre de Luang Prabang n’est pas assez développé et adapté (sachant qu’il n’y a pas de tuk tuk qui attendent à la sortie de l’hotel)
Commentaires de Gestion de l’hôtel
12 nov. 2018 par Wing Ki Tam (Guest Experience Manager) , Gestion de l’hôtel
Dear Ludivine,
Sabaidee! Thank you for staying with us and share a 5 star review, we are delighted to learn that you had an exceptional stay in our resort, as we are in the process of hiring more staff, be assured that we will provide more frequent shuttles to and from the town.
We look forward to welcoming you back!
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Pullman Luang Prabang, Gestion de l’hôtel
Dear Natthakom,Thank you for your recent stay and positive review. We hope for another chance to welcome you back. Warm regards,
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Pullman Luang Prabang, Gestion de l’hôtel
Dear Jaehui,Thank you very much for taking the time to share your experience with other travelers. We hope to look forward to welcoming you back again to this charming town.Warm regards,
par un voyageur
Publié le 25 août 2024 sur Expedia
Hotel has everything one would expect from a Pullman.
However it's quite out of town and one needs to take the shuttle to reach the city centre.
Major problem for me: airport pick up confirmed but nobody showed up and i had to catch a Taxi.
Commentaires de Gestion de l’hôtel
26 août 2024 par Pullman Luang Prabang, Gestion de l’hôtel
Dear Sujiro,Thank you very much for the feedback. We deeply apologize for the confusion which had led to missing the airport pick up. A situation that shouldn't have happened and could have been handled better from our side.We hope to have the chance to welcome you again.Warm regards,
par un voyageur
Publié le 20 nov. 2023 sur Expedia
The property’s landscape is extremely beautiful and the stay is very comfortable . The rooms are spacious and very clean. Futhermore the services from all the staff there is exceptional and very helpful especially front desk receptionist ms velra . We would definitely choose to stay here if we visit luang prabang again.
Commentaires de Gestion de l’hôtel
21 nov. 2023 par Pullman Luang Prabang, Gestion de l’hôtel
Dear Esther vie nie,Thank you for your recent stay and we appreciate your feedback. We are truly grateful for your comments and glad to hear that our team is able to make such an impact on celebrating your birthday. Your compliment for Velra is highly appreciated, we will certainly pass it on to her.We hope for another chance to welcome you back. Warmly,Pullman Luang Prabang
par un voyageur
Publié le 11 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Pullman Luang Prabang, Gestion de l’hôtel
Dear Chikako,Thank you very much for taking the time to leave your feedback. We would like to extend our apologies that your check in did not meet your expectations. We indeed experienced internal miscommunication, which had led you to a challenging situation. It is important to us that every guest deserves our uninterrupted and undivided attention. We have reviewed this issue among the team for future improvement. We appreciate your comment and hope for the chance to welcome you back again. Warmly,Pullman Luang Prabang
