Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,6 Propreté de la chambre
2,7 Service et personnel
1,9 Confort de la chambre
1,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 oct. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2022 par Guest Relations Specialist, Gestion de l’hôtel
Hi Patricia, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our facilities. We hope you'll return to see how we continue to improve our service and hospitality.
par un voyageur
Publié le 24 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Loretta,We appreciate you taking the time to let us know what you think. We really regret that, as indicated by your rating, your most recent stay with us did not live up to your expectations. We value your experience much and would want to know more about the issues you encountered during your visit. Please let us know if there were any problems with the facilities, the accommodation, the service, or anything else so we may fix them and enhance our offers. We appreciate your feedback and look forward to the chance to address your concerns in the future.
par un voyageur
Publié le 23 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Jorge,We appreciate you taking the time to rate this! That you had a good experience makes us happy. Please let us know if there was something in particular that you liked or if there is anything we can do to improve your next visit. We can't wait to see you again and give you another wonderful stay!
par un voyageur
Publié le 23 oct. 2024 sur Hotels
Not good at all
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Cassey,Thank you for sharing your experience with us. We understand that your stay did not meet your expectations, and we truly appreciate your feedback. We are always looking for ways to improve, and your comments will help us address the areas where we fell short. If you have any specific concerns you'd like to share, please feel free to reach out to us directly. Your satisfaction is important to us, and we hope to provide a better experience in the future.
par un voyageur
Publié le 22 oct. 2024 sur Expedia
We had roaches on our bed and blood stains on the sheets the whole place was a wreck
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Aracelly,Thank you for sharing your experience with us. We understand how unsettling it must have been to encounter cleanliness issues during your stay. Please know that maintaining a clean and comfortable environment is a top priority for us, and your feedback helps us address these concerns. We appreciate you bringing this to our attention and will work diligently to ensure such situations do not happen again in the future.
par un voyageur
Publié le 22 oct. 2024 sur Expedia
The "non-smoking" room smelled of smoke. There were stains on the ceiling and door. There were roaches in the room. The floor was dirty. There were holes in the walls. There was a hole in the bathroom door. The bathtub drain was gross. The TV didn't work.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Hi Cris,Thank you for taking the time to share your experience. I understand how disappointing it can be to encounter issues like a smoke smell in a non-smoking room, stains, and cleanliness concerns. It’s important to us that our guests have a comfortable and enjoyable stay, and your feedback highlights areas where we need to improve. We are addressing these matters with our team to ensure a better experience for future guests. We appreciate your insights and hope you’ll consider giving us another chance in the future.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Hi Corie,Thank you so much for your outstanding 5 out of 5 rating! We are thrilled to hear that you had such a positive experience during your stay with us. Your perfect rating is a testament to our dedicated staff and the quality of service we strive to provide every day. We are delighted that our efforts to create a comfortable and enjoyable environment for our guests have met your expectations. Your feedback is incredibly valuable, and we look forward to welcoming you back for another exceptional stay in the future. Thank you again for choosing our hotel!
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Cigarettes all over the room in a non smoking room / no trash cans in rooms/ one light bulb worked in the room/ tv didn’t work / hair ties in bed. Left immediately
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Dear Michael,Thank you for taking the time to share your experience. It’s concerning to hear about the cleanliness and maintenance issues you encountered during your stay. Having cigarettes in a non-smoking room, along with other items left behind, is unacceptable. We understand how important it is for our guests to feel comfortable and find everything in working order, including the TV and lighting. Your feedback is invaluable, and we will address these matters with our team to ensure they are resolved for future guests.
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jorge,We are enlivened to hear that you had an exceptional experience with us! We hope to welcome you back soon for another fantastic stay.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
You don't want to stay here, trust me.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello tom,We're sorry to hear you didn't enjoy your stay. Guest feedback is essential to us, so we recommend contacting our management team to address your concerns further.
