Ratings based on 890 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 12, 2024 on Expedia
It has a great pool, and is very close to lots of great dinning options.
Comment from Hotel Management
Oct. 12, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We're thrilled you enjoyed our pool and the convenient dining options nearby. We hope to welcome you back for another great stay!"Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A traveller
Posted Oct. 11, 2024 on Expedia
Very clean and quiet
Comment from Hotel Management
Oct. 12, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We're thrilled to hear you enjoyed the cleanliness and tranquility of our hotel. We hope to welcome you back for another peaceful stay!"Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A traveller
Posted Oct. 9, 2024 on Expedia
Comment from Hotel Management
Oct. 10, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback and for rating us 3 out of 5. We appreciate your input and are committed to improving our services. We hope to have the opportunity to enhance your experience in the future!Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A traveller
Stuck on 3rd floor with no elevator.
Posted Oct. 8, 2024 on HotelsThe Comfort Inn that we stayed at in
Lubbock on October 3-7 confirmation number 72057945412136, had a major issue with the elevator. The only day it
worked was the day we checked in and
of course our room was on the 3rd
floor. My wife and I are elderly and it
was especially difficult for us to get our
luggage down the stairs when we
checked out. I believe I should get a
some sort of a refund on our stay.
The hotel itself was good but an elevator that was out 3/4 of our stay is not acceptable.
Comment from Hotel Management
Oct. 9, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for bringing this to our attention. I sincerely apologize for the inconvenience caused by the elevator issues during your stay. We understand how challenging this must have been for you and your wife, especially given the circumstances. Please reach out to our management team directly so we can address your concerns and discuss a possible resolution. We appreciate your feedback and hope to improve your experience in the future.Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A traveller
Posted Oct. 7, 2024 on Expedia
Great!
Comment from Hotel Management
Oct. 8, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a great stay and hope to welcome you back soon!Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A traveller
Posted Oct. 7, 2024 on Expedia
I like to stay here
Comment from Hotel Management
Oct. 7, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're so glad to hear that you enjoy staying with us. Your continued support means a lot to us, and we look forward to welcoming you back soon!Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A traveller
Posted Oct. 6, 2024 on Hotels
Comment from Hotel Management
Oct. 7, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for the 8 out of 10 rating! We appreciate your feedback and are glad to hear you had a good experience. If there’s anything we can do to make your next stay a perfect 10, please let us know. We look forward to welcoming you back!Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A traveller
Posted Oct. 5, 2024 on Expedia
Very clean, very friendly staff! Comfortable rooms!
Comment from Hotel Management
Oct. 7, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you found our property very clean, enjoyed our friendly staff, and found your room comfortable. Your feedback motivates us to keep up the great work. We look forward to welcoming you back soon!Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A traveller
Posted Oct. 3, 2024 on Hotels
Great beds
Comment from Hotel Management
Oct. 4, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're thrilled to hear you enjoyed our comfortable beds. A good night's sleep is important, and we’re glad we could provide that for you. We hope to welcome you back soon!Sincerely, Carla Romero Comfort Inn & Suites Lubbock
by A traveller
Posted Oct. 3, 2024 on Expedia
Comment from Hotel Management
Oct. 3, 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We appreciate your feedback and would love to know how we can enhance your experience for a higher rating next time. Your input is important to us!Sincerely, Carla Romero Comfort Inn & Suites Lubbock
