Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 déc. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
31 déc. 2022 par management, Gestion de l’hôtel
Thank you for staying with us, and leaving us a rating as we use all feedback to ensure our guest enjoy their stay. Thank you again for leaving us a rating!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Check-in and check out were very convenient. The bed was very comfortable and I slept well. The only drawback was the air conditioner, which is extremely loud! And, the hotel overall can use some thorough cleaning, like floorboards and carpet cleaning in the hallways. And a fresh coat of paint is also due. I would stay here again, though.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to provide feedback about your recent stay at our hotel. I'm glad you enjoyed your stay. Your comments are very important to us, and we appreciate your business.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Thanks
par un voyageur
Publié le 18 sept. 2024 sur Expedia
I will never book a room with your hotel again. We booked a room with free cancellation if need be and we ended up having to cancel 30 minutes after booking the reservation and we are being told we’re not gonna be refunded even though my email says if we canceled by the 15th at five we would get a full refund. And management was extremely rude and not helpful at all
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to improve and we hope you will give us another chance to do better for you in the future.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
It wasn’t a bad stay overall just has construction going on.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for staying here with us. I apologize for the inconvenience the construction may have caused. We are almost finished. We hope to see you again.
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par General Manager , Gestion de l’hôtel
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par General Manager , Gestion de l’hôtel
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Check in was easy. The staff for check in was a little rude when we asked for towels for the pool however. The room above us was loud the whole night however jumping around sounded like kids doing gymnastics above us. Room was clean but run down. Check out lady was very nice.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par General Manager , Gestion de l’hôtel
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. I'm sorry to hear that you had some noise issues and that the front desk agent was rude. We appreciate the feedback.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
We had no hot water in our room. There was a lack of parking and it didn't feel real safe. While the room was nicely decorated and spacious, the price was great but I don't know if we'd stay here again.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par General Manager , Gestion de l’hôtel
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us another chance to do better for you in the future.
