Note fondée sur 840 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Good service
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Our check in was awful and Savanah was working the front desk. I’ve never had a ruder greeting at an establishment. She should not be the face of any business. I didn’t feel welcome and unfortunately it put a bad taste in our mouth immediately making it hard for us to see anything else about the property. The breakfast was good and beds were comfortable.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding the issues you encountered were not addressed professionally. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.
par un voyageur
Publié le 30 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 18 août 2024 sur Expedia
It was a convenient place to stay based on why we were there. Parking was good. But the carpet was sticky in the room. So disgusting. The bedding was extremely dirty smelling like men’s cologne. The shower was rusted and the room smelled like mold. No hot water only warm. And no water pressure. A/C worked well the the halls of the hotel were very hot! Front desk we had to always wait a while for someone to come to the desk. Mini fridge wasn't cold. The next time we go there will will not be staying there.
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your detailed feedback. I’m sorry to hear about the issues you encountered with the cleanliness, maintenance, and service. This is certainly not up to our usual standards. I will address these concerns with our team immediately to make necessary improvements.We appreciate your comments and sincerely apologize for the inconvenience. Your experience is important to us, and we will work hard to ensure a better stay for future guests.
par un voyageur
Horrible Check-in experience.
Publié le 13 août 2024 sur HotelsNice hotel but terrible check-in. Waited at front desk for 15-20 minutes before receptionist showed up. This was during prime time near 6pm. Five other guests waiting in line by the time receptionist showed up. I even called the hotel phone number and no one answered.
Receptionist texted me with a link and rudely told me to fill out the online forms and submit a photo of my driver’s license. Last thing I want to do after driving all day is deal with a bunch of bureaucracy. Poor service.
This was way beneath Holiday Inn Express which are usually excellent.
..
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m truly sorry for the inconvenience you experienced during check-in. This is not the level of service we strive for, and I appreciate you bringing it to my attention. I will address the delay and the check-in process with our team to ensure this doesn’t happen again. Your feedback is important, and we’re committed to improving.Thank you for your understanding and for choosing us for your stay.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!
par un voyageur
Terrible customer service
Publié le 11 août 2024 sur HotelsThe person at the front desk (Savannah) was not welcoming and her customer service skills were horrible. The hotel had recently implemented a check in policy requiring me to fill out an electronic link with all of the same information I had provided when I booked the room. I requested to speak with a supervisor when the font desk person would not resolve our issue, but she refused to allow me to speak with a supervisor. The room was fine, but the staff was terrible. I spoke to a supervisor the next day when checking out, but his willingness to resolve the issues we had were not any better than the original front desk person.
I would NEVER stay at this hotel again.
Commentaires de Gestion de l’hôtel
11 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Scott,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit. If you have any queries regarding this issue, please call the property for further assistance.
par un voyageur
Publié le 4 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Jason,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!
