Note fondée sur 694 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de BENBROOK
Publié le 20 nov. 2024
Commentaires de Gestion de l’hôtel
20 nov. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kelly,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
It was clean and nice.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Dana,Thank you for staying with us. We value your business and appreciate you choosing us. Our team hopes to serve you again during your next visit.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Ashton,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
par un voyageur
No good room service
Publié le 5 sept. 2024 sur HotelsBeds were never changed out or made. They only would take out trash and replace towels and vacuum. But never change out the bed sheets or remade the beds
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
par un voyageur
Publié le 26 août 2024 sur Expedia
Was a nice place to stay.
Commentaires de Gestion de l’hôtel
26 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi James,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
par un voyageur
Publié le 24 août 2024 sur Hotels
We stay here often when visiting family in Wolfforth. It’s an older property but always clean and comfortable. The breakfast is better than what most other places serve.
Commentaires de Gestion de l’hôtel
26 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Diane,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
par un voyageur
Publié le 23 août 2024 sur Hotels
The Door had a big Gap between the wall Could not close the curtain when nobody could look in the window
Commentaires de Gestion de l’hôtel
23 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for bringing this to our attention. We apologize for the gap in the door and the inconvenience it caused regarding privacy. This is certainly not the experience we aim to provide. We will address this issue immediately to ensure it is resolved for future guests. Your feedback is valuable, and we appreciate you letting us know. We hope to serve you better next time.
par un voyageur
Publié le 21 août 2024 sur Expedia
Room was dirty, shower curtain ripped, towels and toilet trees not replenished.
Commentaires de Gestion de l’hôtel
22 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Carol,Thank you for posting your feedback and for letting us know about your encounters. Your feedback is very significant as it helps us identify the areas, we can improve the guest experience. We apologize for the inconvenience you faced and will surely forward your valuable feedback to our team for improvements. I hope you will give us another opportunity to provide you with a better stay.
par un voyageur
Publié le 19 août 2024 sur Expedia
Needed some repairs done. Our ceiling had a hole that needed repairs.
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Janis,Your business is very important to us and we value your feedback. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
