Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your stay and the three-star rating. From an improvement point of view, we look for specific comments about what you liked and not. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Family weekend downer
Publié le 2 oct. 2024 sur HotelsThis property is disgusting!! Dirty sheets, trash under bed, bathroom was terrible and chipped paint everywhere.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is far from our standards, and we will immediately address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Never stay here!
Publié le 30 sept. 2024 sur HotelsWe killed 3 cockroaches in the 45 minutes we were in the room. We tried to call to the front desk, but the phone in the room didn’t work. We packed up and left. They told me at the front desk I would be able to get a refund, but then denied it when I opened a complaint through the 3rd party booking app.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Right now, we have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. I'm sorry for any inconvenience.Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jorge,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
We had a king sized bed suite and the room was clean but the shower drained VERY SLOW and the spout had two trinkels and don’t work very good . We asked room service for more shampoo and conditioner and never received or soap.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Edward,Thank you for your feedback regarding your stay. We're glad to hear that you found your king-sized bed suite clean. However, we apologize for the slow-draining shower and the issues with the spout, as well as the lack of response to your request for additional toiletries. Your comments will be addressed with our maintenance and housekeeping teams to ensure these issues are resolved for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Terrible
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear David,Thank you for your feedback. We sincerely apologize for not meeting your expectations during your stay. We would appreciate the opportunity to discuss your experience further and hope to regain your trust in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 19 sept. 2024 sur Hotels
TV wouldn’t work had to have someone come in and fix it. It got up in the morning. It didn’t work again put money in The vending machine went to the clerk. He told me it would not take any cash. It took two more dollars refunded me one dollar. They didn’t do nothing about it. The breakfast was very bad nothing fresh.
par un voyageur de SAN ANGELO
Publié le 17 sept. 2024
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your stay and the three-star rating. From an improvement point of view, we look for specific comments about what you liked and not. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for the fantastic review! We're thrilled to hear you had a wonderful experience. Your kind words motivate us to keep providing the best service possible. We can’t wait to welcome you back soon!Sincerely, Hotel Manager
