Note fondée sur 883 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024
The Overton continues to be a go to for me and my family. Great location with nice rooms and friendly staff. Live music in the lobby bar is always great.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Kurt Metcalf, General Manager, Gestion de l’hôtel
Thank you for taking the time to review our property. Here at the Overton Hotel and Conference Center, we strive to create a culture of true hospitality and service excellence. We are pleased to hear that we are achieving our goal. We look forward to serving you again in the near future.
par un voyageur
Publié le 7 oct. 2024
Rooms need to be updated repaired and painted
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Kurt Metcalf, General Manager, Gestion de l’hôtel
Hello, thank you so much for taking the time to review your stay with us! We here at The Overton are always looking for areas to improve; these reviews are the best way. We hope to welcome you back in the future!
par un voyageur
Publié le 11 août 2024 sur Hotels
par un voyageur
Publié le 11 août 2024 sur Hotels
Checkin was at 4 but room not ready until 7:30pm
After a 6 hour drive, it was challenging not having access to a room.
Hotel compensated us with a free domestic beer.
Two of our bath towels were dirty. Just not the standard I was used to at the Overton
Commentaires de Gestion de l’hôtel
13 août 2024 par Kurt Metcalf, General Manager, Gestion de l’hôtel
The Overton Hotel and Conference Center is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.
par un voyageur de Trophy Club
Publié le 11 août 2024 sur Expedia
par un voyageur
Publié le 7 août 2024 sur Expedia
They were having issues with their computer systems and it took about an hour to get checked in. The bathroom wasn’t very clean
Commentaires de Gestion de l’hôtel
8 août 2024 par Kurt Metcalf, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Please allow me this opportunity to apologize for the inconvenience you experienced during your stay. Your willingness to share your thoughts is appreciated. We hope to welcome you back soon!
par un voyageur
Publié le 7 août 2024 sur Expedia
All was great!
Commentaires de Gestion de l’hôtel
8 août 2024 par Kurt Metcalf, General Manager, Gestion de l’hôtel
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about the hotel. If you're traveling to our area again soon, don't hesitate to call us.
par un voyageur de Rockwall
Publié le 6 août 2024 sur Expedia
Overall, there were no issues. Nice property
Commentaires de Gestion de l’hôtel
6 août 2024 par Kurt Metcalf, General Manager, Gestion de l’hôtel
Thank you for taking the time to review your stay with us. I appreciate your positive feedback about the hotel. If you're traveling to our area again soon, don't hesitate to call us.
par un voyageur
Recommend
Publié le 5 août 2024 sur HotelsThis was my second time staying at The Overton and I was a little disappointed in the cleanliness of the room. The first time I stayed, my room was perfect. The King bed was so comfortable and the room was very clean. AC works very well! The second trip was disappointing. There was a dirty plate outside the door, the bathroom smelled like urine and the tub did not drain when we showered. The Queen beds were hard and the pillows were very thin. The employees were very friendly and we really enjoyed the bar and the food was very good. Although we were disappointed this trip we will stay again.
Commentaires de Gestion de l’hôtel
6 août 2024 par Kurt Metcalf, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I have addressed the issues that you had with my Director of Rooms to better serve you and all of our guests. Please know I am very committed to improving these problems to make our hotel the best it can be. Thank you for bringing this to my attention and we hope you have a wonderful day.
par un voyageur
Publié le 4 août 2024 sur Expedia
I loved the live entertainment on 2 of our 4 nights. Good service in the bar. There’s no “free breakfast” as indicated on their website. There’s no complimentary coffee in the lobby, ever. Im not a Starbucks fan or supporter. Tiny Keurig in the room that leaks all the water out. No microwave in room, refrigerator didn’t work. Air conditioner didn’t cool well & saturated carpet.
Commentaires de Gestion de l’hôtel
6 août 2024 par Kurt Metcalf, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Please allow me this opportunity to apologize for the inconvenience you experienced during your stay. The only rooms that receive complimentary breakfast vouchers are the rooms on our Preferred Level floors. Your willingness to share your thoughts is appreciated. We hope to welcome you back soon!
