Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,3 Service et personnel
2,9 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 mars 2019 sur Expedia
Hôtel et chambre sales : odeurs nauséabondes dès l'entrée, poussière et vétusté de toutes les commodités mises à disposition dans la chambre (table à repasser, lavabos, baignoire…), entretien quotidien fait en échange de pourboires "non obligatoires" mais qui s'ils ne sont pas versés, la chambre n'est pas nettoyée !
à éviter !
Petit déjeuner pas top !
Nous n'y retournerons pas.
Commentaires de Gestion de l’hôtel
30 avr. 2019 par Directeur de l'hôtel, Gestion de l’hôtel
Cher invité,
Merci d'avoir commenté. Je suis désolé, notre hôtel n’a pas répondu à vos attentes. Nous sommes très fiers de cet hôtel et de fournir le meilleur service possible aux clients. Je regrette que nous n’ayons pas répondu à tous vos besoins et j’espère que vous nous donnerez une autre chance de vous satisfaire à l’avenir. Nous prenons très au sérieux le service des invités.
Cordialement,
Directeur de l'hôtel
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your thoughts with us. We appreciate your feedback and are committed to improving your experience. We hope to welcome you back for a better stay in the future!Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Roaches all over the room. Terrible, dirty and old property.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Your comments about the room and property conditions are concerning, and we are addressing them with our team to ensure immediate improvements. We value your input and hope you will reconsider staying with us in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Won’t stay again
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We are truly sorry to hear about your experience and regret that we did not meet your expectations. Your comments are invaluable, and we will address the issues you faced to ensure improvements are made. We hope you might consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Kim Smith , Gestion de l’hôtel
Dear Timothy,We have taken note of your one-star review. Please accept our sincerest apologies. Generally, we pride ourselves on our meticulous attention to detail, and we regret any shortfall. We are eager to rectify the situation if you are willing to give us another opportunity, and we genuinely hope to discuss this with you further.Sincerely, Kim Smith
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Hotel looks very outdated, the toilet in our bathroom had mold, they need to work a lot on the cleaning of the hotel in general. The curtains in one of our rooms looked like they had blood stains. I would never stay there again
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Kim Smith , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We appreciate your positive comments about our staff and location. We have noted your concerns about the hotel’s appearance and cleanliness. Your input is valuable, and we are committed to making improvements. We hope to provide a better experience in the future.Sincerely, Kim Smith
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Kim Smith , Gestion de l’hôtel
Dear Ruben,We deeply regret that your experience with us was only rated 1 out of 5. Your feedback is important, and we're sorry for any disappointments you faced during your stay. If you would be willing to share more details about your experience or the specific areas where we fell short, we would appreciate the opportunity to address these issues and improve. We value your input and hope to have the chance to provide you with a better experience in the future.Sincerely, Kim Smith
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Kim Smith , Gestion de l’hôtel
Dear Amy,Thank you for your feedback, although we're truly sorry to see that your recent stay only warranted a 2 out of 10 rating. We're committed to ensuring a comfortable and enjoyable experience for all our guests, and it's disheartening to hear that we fell short of your expectations. We'd appreciate it if you could provide us with more details about your stay so that we can address the issues you encountered and work towards improvements. Your feedback is valuable to us, and we apologize for any inconvenience you faced during your visit.Sincerely, Kim Smith
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Kim Smith , Gestion de l’hôtel
Dear Sally,Thank you for the perfect 10 out of 10 rating! We're so glad you had an excellent experience and can’t wait to welcome you back!Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock
par un voyageur
Publié le 30 sept. 2024 sur Hotels
You get what you pay for, and I can appreciate that. However the price was pretty steep for a football weekend.
If you’re not picky, and won’t be in your room much it will do the job. Friendly staff, and clean enough to sleep in after a night on Broadway.
Older hotel so be prepared for what comes with that, and don’t come in higher expectations if this is where you end up. It is what it is! And should not be downvoted for not meeting higher end hotel expectations.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your honest feedback! We appreciate your understanding of the value we provide during busy weekends. We're glad to hear that you found our staff friendly and the accommodations suitable for your needs. We always strive to offer a comfortable stay, and we hope to welcome you back on your next visit to Broadway! Safe travels!Sincerely, Kim Smith Red Roof Inn & Conference Center Lubbock
