Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon établissement
Publié le 18 août 2023 sur HotelsHotel de bon confort hormis l'accueil de la réceptionniste qui n'est pas agréable du tout. Aucun sourire. On a vraiment l'air de la déranger, occupée qu'elle est sur son portable.
Petit Petit déjeuner correct.
Piscine et jacuzzi correct mais les sanitaires de la piscine étaient horriblement sales. Je ne critique pas du tout le personnel mais les clients qui laissent les toilettes ds un état déplorable. Les gens sont vraiment dégueulasses dès l'instant où ils ne sont pas chez eux, ils laissent tout trainer, aucun respect pour le personnel.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Clean... but no ice machines did not work... not enough shampoo... went to ask for more and they only gave me one... it was 4 of us trying to shower... no toothpaste at front desk...
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I regret the inconvenience you experienced during your stay. I’m glad to hear you found the room clean, but I'm sad about the issues with the ice machines and the limited toiletries. We strive to provide ample supplies for our guests and I will ensure that our team is better prepared to meet those needs in the future. Your comments are invaluable and we hope to provide a more seamless experience on your next visit!
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again!
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are disgraced to see your 2 out of 10-star rating as it falls short of the experience we aim to offer. To help us improve, please share more details about your concerns so we can address them effectively and ensure a better experience for your next visit.
par un voyageur
Sleep
Publié le 16 sept. 2024 sur HotelsOk place to stay
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Henry,It's gladdening to receive this awesome 8-star rating and to know you found our place acceptable for your stay. If you have any specific suggestions for improvements, we’d love to hear them so we can enhance our guests' experience. We hope to have the opportunity to better meet your expectations in the future.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
The hotel is dated. We were staying 2 nights. On first night, got locked out of room. Had to reissue the key. Water pressure in shower was low. A/C worked great!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It's disheartening to hear about the issues with the key and water pressure and we appreciate you bringing them to our attention. On a positive note, we’re glad the A/C met your expectations. Your feedback will help us address these concerns. We hope to provide a more seamless experience on your next visit.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
very loud throughout the night could hear the people in room beside us and someone up above us that ran around all night. The facility could be spruced up. Breakfast was okay. the morning desk help was good the one who checked us in was okay. Hot tub could be hotter.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We’re disgraceful to hear about the noise issues and any discomfort you experienced. Your comments about the facility, breakfast and hot tub have been noted and we’ll work on making improvements. We’re glad you found our morning desk help to be good and we appreciate your input as it helps us enhance our guest experience. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
First time staying at this hotel. We were impressed.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay with us for the first time! We’re thrilled to hear that you were impressed with your experience. We look forward to welcoming you back and exceeding your expectations on future visits!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
I stayed for one night at this hotel. It had the three things I need: piping hot water, cold A/C, and good WiFi. The room was very clean and spacious, and the bed was really comfortable. I will book here again in a couple of months.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I’m glad to hear that the hot water, cold A/C and good WiFi met your needs and that you found the room clean and spacious and the bed comfortable. We’re thrilled to know you plan to stay with us again in a couple of months. We look forward to welcoming you back!
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi David,We appreciate your recent stay at our hotel! Your positive rating illuminates our day. Our team works diligently to surpass your expectations and we keenly anticipate the opportunity to host you again in the future.
