Ratings based on 67 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 6, 2024 on Expedia
The lift was not worn for a few days
by A traveller
Okay
Posted Nov. 3, 2023 on HotelsIt was okay
Comment from Hotel Management
Nov. 3, 2023 by SL1, Hotel Management
Dear Cyril,We thank you for your wonderful comments. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.Regards,
by A traveller
Posted Sep. 7, 2023 on Expedia
5 Star ONLY by DRC standards - this should be clear on the booking. Don’t say you’re in international hotel and then not adjust your star rating to reflect international standards.
The AC in half the rooms we booked never cooled the room. The showers have broken tiles, shower drain covers, and mold.
The staff are always friendly.
The property is far off the road and the pool is beautiful, very deep, and very cold (refreshing). Guests are not discouraged from making rude remarks or gestures, which lessened considerably the enjoyable atmosphere. (I was properly and conservatively clothed.)
The pool house showers are broken - there’s water but it sprays out of the top of the fixture, not from the shower head. There are no pool towels. And when there’s a function, it’s pretty loud and guests smoke everywhere outside rather then a specific area.
On my send stay, the AC worked well, but the first stay was rough.
The food buffets… breakfast. The egg station is the only food served hot. They’re are about 20 other dishes that should be warm, but we’re always cold.
The lunch and dinner buffets were plentiful but you must love over cooked meats.
Ordering off the menu was better, and all options are VERY expensive for what you get. Very expensive for most areas of the world, crazy for the DRC.
It’s not safe to leave the property so come prepare to stay if you don’t have a local private vehicle, driver, and security.
3-1/2 stars at best
Comment from Hotel Management
Sep. 19, 2023 by SL1, Hotel Management
Dear Kimberly,We sincerely appreciate the time you spent to share your comments following your visit. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; Please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation. We have read your review with our utmost attention and will take note of your constructive remarks concerning almost of our services (Air conditioning, food, pool area service, shower drain covers, ...Thank you again for sharing your experience, and we hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A traveller
Posted Aug. 22, 2023 on Hotels
Pullman was excellent.
Comment from Hotel Management
Aug. 24, 2023 by TC, Hotel Management
Mr. Adam,Thank you your kind comment!
by A traveller
Posted Aug. 1, 2023 on Hotels
Comment from Hotel Management
Aug. 24, 2023 by TC, Hotel Management
Dear Xiaoyang,Thank you for you note
by A traveller
Posted Jun. 24, 2023 on Expedia
Room was not safe. And locking system failed
Shifted to another room.
Comment from Hotel Management
Jun. 26, 2023 by SL1, Hotel Management
Dear Badarudeen,We are sincerely sorry to read your dissatisfaction concerning the Safe. However we would like to take this opportunity to clarify that all our rooms are occupied with safe. Exceptionally, the safe of this room was under maintenance. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A traveller
Posted Dec. 27, 2022 on Hotels
by A traveller
Posted Nov. 30, 2022 on Expedia
by A traveller
Posted Aug. 14, 2022 on Wotif
The electronic system needs to be improved, the room card, sometimes work, sometimes it doesn’t I was going back and forth to the reception to get it reactivated, the same thing with the elevator, the card doesn’t always work. Please let the customer know if they book online, if it’s a classic booking, they won’t have a fridge in their room! Luckily I was moved to a room with a fridge after I complain! Thumbs up for that! Overall I enjoyed my stay and the buffet is great
by A traveller
Posted Aug. 7, 2022 on Expedia
The staff were welcoming and organized.
