Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,0 Service et personnel
4,8 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juin 2019 sur Hotels
Nous avions réservé un appartement vue lac. A notre arrivée nous avions un appartement vue ville.
Nous avons contact le numéro a appeler. Aucun geste n’a été fait. Ils étaient désolés mais l’appartement vue lac a donné à un autre voyageur à notre place.
Commentaires de Gestion de l’hôtel
5 juin 2019 par Jarvis, Gestion de l’hôtel
Dear Sandra
We're sorry to hear that you believe there was a mix-up with the apartment. We're not really sure what happened but, as we did not hear anything from you during you stay, there wasn't much we could do about this.
We hope this didn't impact yous stay too negatively and would love the chance to host you again.
Best wishes
James
par un voyageur
SEJOUR DE LUXE
Publié le 6 mai 2019 sur HotelsEndroit exceptionnel pour un séjour en famille une vue grandiose, un confort et un design contemporain et chaleureux.
Il manquait un matelas pour le lit de bébé et un chaise haute, un luminaire supplémentaire dans le séjour serait à mon avis nécessaire mais cela n'a pas entaché notre enthousiasme pour ce logement
Commentaires de Gestion de l’hôtel
8 mai 2019 par James, Gestion de l’hôtel
Dear Caroline, thank you very much for taking time to give us such a wonderful review. We are happy you liked your apartment. Visit us again at any time;) Best regards, James
par un voyageur
Appartement moderne avec vue magnifique.
Publié le 22 mai 2018 sur HotelsLes pièces sont spacieuses dans un style épuré : deux chambres et un séjour avec cuisine. La vue est superbe. L'équipement est moderne (deux grandes TV, cuisine entièrement équipée avec lave-vaisselle, réfrigérateur, 2 fours, 4 plaques, four à micro-ondes, vaisselle, casseroles, etc.). Avec nos trois enfants, on a adoré ! Seul petit bémol : on aurait apprécié une armoire dans les chambres et une chaise pour bébé à la salle à manger. L'appartement est idéalement situé, à 10 minutes de la gare et du centre ville. Le wifi mis à disposition fonctionne très bien.
par un voyageur
Publié le 6 juill. 2024 sur Expedia
When I travel normally I don’t see my email ., so I got a couple of emails from the agency (I saw
Them late),. But before I got all the information to get in etc ., it is a nice place ., but we were 6 3 adults and 3 teens ., as soon as I do the booking I put this complete information (6 Total) ., we don’t have enough beds to sleep that was an issue ,. Thanks god we’re 2 sofas and 2 of my kids rest there (they didn’t sleep well of course) ,. There were just 1 linen ,. But they survive ., The room of my (2) daughters were lots of Spiders , I kill 3 and another 2 (bigs) in the living room , one of my daughters didn’t sleep because of this. The momentary air conditioning they put on each room were enough, but super
Noisy ., I couldn’t sleep because of this.
The place is super nice , the views are amazing , the small sauna in the entrance looks great (hope to have time to get in) ,. And the TV’s are great with a lot of channels.
Commentaires de Gestion de l’hôtel
6 juill. 2024 par James, Gestion de l’hôtel
Dear Jorge, thank you for taking your time to give us a review. We will make the necessary adjustments to address the issues you mentioned. I am happy you enjoyed your stay with us overall :)
par un voyageur
最高の景色。
Publié le 2 nov. 2023 sur Hotels景色が素晴らしく、一日中部屋にいても満足。屋上から360度のビューは最高です。設備も十分整っていました。ただ建物の入り口を探すのが一苦労なのと、電気のオンオフ、エアコンの操作がわかりにくかった。エントランスの写真を送って欲しいです。
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Stacey, Gestion de l’hôtel
Dear Takao, Thank you for your feedback, I am glad you enjoyed staying with us. Regarding the access instructions, please note that there was a message with the detailed guidance and images of how to access the apartment.James
par un voyageur
Central location, modern apartment, pros/cons
Publié le 3 août 2019 sur HotelsThe apartment is located on the last floor of a building, thus being a duplex (two floors inside with stairs) apartment. Kitchen and dining area are upstairs, where the air gets warmer and you feel less comfortable.
There is no central air conditioning in the building, in each room you have standalone air conditioners, which make a terrible noise. We were lucky to get some rainy days, when the temperature outside was not that high, so we didn't need to use A/C. In the case of warm weather, you'll not be able to sleep due to the noise these devices make.
Apartment "looked cleaned", but the devil is in details. If you wear white socks, they become grey in less than 10 minutes. There was a spider web in all the corners, top of the windows, and we've caught more than 15 spiders during our weekly stay.
We asked for housekeeping once, but I'm not sure what was done except changing towels. Floor was not washed, beds were not made.
Location is fine for walking around, but pretty noisy due to traffic and music outside. The parking garage is 5-7 minutes away (walking).
Considering the high price of this apartment, one would expect more attention to details.
Commentaires de Gestion de l’hôtel
3 août 2019 par James, Gestion de l’hôtel
Dear Guest
Many thanks for letting us know about the the issues you experienced. I must admit that there's a room for improvement and your feedback supports that. We will definitely make use of your valuable input when introducing new features, services and personnel training techniques. I must also thank you personally for having time and patience to draw my attention to these important things. Regarding the noise from the air conditioners: again, this is valuable feedback for us and, again, we're sorry for any inconvenience this caused.
Again, we appreciate the feedback and hope these issues did not make you stay with us unpleasant. We would love the opportunity to host you again at some some point,
Best wishes
par un voyageur
Publié le 7 juin 2019 sur Expedia
Commentaires de Gestion de l’hôtel
7 juin 2019 par James, Gestion de l’hôtel
Dear Guest, thank you for your feedback, I would be pleased next time to reserve the apartment in which you would like to stay. We’re looking forward to having you again as our guest:)
par un voyageur
Publié le 6 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2019 par James, Gestion de l’hôtel
Dear Wing Hang, thank you for staying with us! Hope to see you again. Cheers
par un voyageur
Publié le 28 févr. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2019 par James, Gestion de l’hôtel
Dear Marco, thank you very much for your review. It is highly appreciated. I am looking forward to hosting you again!
par un voyageur
Publié le 21 févr. 2019 sur Expedia
One of the very best place I have stayed over the last 5 years!
Commentaires de Gestion de l’hôtel
22 févr. 2019 par James, Gestion de l’hôtel
Dear Guest! Thank you very much for your review. It is truly appreciated. We are very happy to know that you had an enjoyable stay with us. We are looking forward to hosting you again.
