Note fondée sur 74 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Marcom , Gestion de l’hôtel
Dear Varun,We are extremely disheartened that you have experienced such a trouble during your stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience.We will rectify and solve this issue for your better experience. Thanks for being patient and addressing it, therefore we are looking forward giving you a better hospitality next time. Regards,Hilton Garden Inn Lucknow
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Everything was so good as we expected.
Staff was good and very helpful.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Team Marketing, Gestion de l’hôtel
Dear Alok,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
par un voyageur
Publié le 17 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juin 2024 par Team Marketing, Gestion de l’hôtel
Dear Deo,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
par un voyageur
Publié le 17 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juin 2024 par Team Marketing, Gestion de l’hôtel
Dear Deo,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
par un voyageur
Wonderful F&B service rescues sub-par hotel
Publié le 3 juin 2024 sur HotelsWhen we booked this hotel the assumption of it being a 'Hilton-quality' hotel weighed heavily on the decision. Even though we knew this was a 'second brand' for the Hilton group in India, we didn't expect it to be so thoroughly average in it's infra and facilities. That said, it's the service - especially and pointedly the F&B team (Ashwini, Amit, and their colleagues) who made this trip worth remembering.
What went wrong...
1. We were accommodated on the 3rd floor and we could tell we were at our floor by a peculiar stench that hung heavy in the air. It was the carpet on the floor. Our 8-yo would hold her breath throughout the walk to the rooms at the end of the corridor. The carpets in the room were marginally less stinky. They were equally heavily stained though.
2. The bathrooms were sub-par. Missing towels, and when available, ragged to the bone. Defective exhaust. A towel rack mounted at a height compatible with a basketball player's reach. And the water-damage-swollen door would shut only when banged with force.
3. One room were missing the sheer curtains - they'd been "taken for washing" and had never returned since.
What was wonderful was the breakfast experience. We used to look forward to breakfast. The sheer variety on offer and its quality made our mornings bright. The quality of service at breakfast too was amazing. Ashwini and her team are A-one! And our compliments to the culinary team as well!
Would we stay at this hotel again? Not likely.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Team Marketing, Gestion de l’hôtel
Dear Rahul,We are extremely disheartened that you have experienced such a trouble during your stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience.We will rectify and solve this issue for your better experience. Thanks for being patient and addressing it, we are also thankful to you for mentioning about the f&b services and food which you liked, team will be ecstatic to hear such motivating from you, therefore we are looking forward giving you a better hospitality next time. Regards,Hilton Garden Inn Lucknow
par un voyageur
Publié le 1 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2024 par Hiba Siddiqui, Gestion de l’hôtel
Dear Pooja,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
par un voyageur
Publié le 16 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 mars 2024 par Team Marketing, Gestion de l’hôtel
Dear Guest,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
par un voyageur
Publié le 15 mars 2024 sur Expedia
Close to airport
Commentaires de Gestion de l’hôtel
26 mars 2024 par Team Marketing, Gestion de l’hôtel
Dear Guest,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
par un voyageur
Publié le 13 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 mars 2024 par HS, Gestion de l’hôtel
Dear George,Thank you for sharing your feedback and ratings with us.We are sorry for the experience you had on your recent visit.We have identified the areas of concern highlighted and will surely look into it. We have escalated your concerns to our Housekeeping, Engineering and Security team leaders to avoid recurrence.We are glad that you liked the services and hospitality offered by our team and enjoyed the food at our restaurant.We are looking forward to welcome you again with the best of our services and hospitality.Best RegardsTeam Hilton Garden Inn-Lucknow
par un voyageur
Publié le 4 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hiba Siddiqui, Gestion de l’hôtel
Dear Rishabh,Warm greetings from Hilton Garden Inn, where the World stays!Thank you very much for choosing our property as your getaway for comfort in Lucknow, the city of Nawabs and for taking the time to share your experiences with us.We are extremely delighted to know that your recent stay at our hotel was an incredible one and that you were pleased with the property as whole and the Hilton Garden Inn service provided by the team.The team and I hope that you are keeping well and safe. We shall look forward to welcoming you back to Hilton Garden Inn, Lucknow and escape to the unforgettable yet again.Best Regards,Hilton Garden Inn Lucknow
