Ratings based on 20 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Nice time
Posted Oct. 21, 2024 on HomeAwayAll in all it was a great trip. The place was very cute and as described. The upstairs bedrooms are not for light sleepers as the walls only go so far up so they are not really divided. I had read this in other reveiws but honestly for us it wasn't a problem. We went as a family group and it was kind of nice to be able to lay in bed and talk to the others in the room next to you. When we got there the hot tub was so hot that we were not able to get in. Maybe a problem with the thermostat but Exel from Vacasa had called to ask how everything was and I told him and he came right over and got it all fixed for us. I was very happy with Vacasa for the way they handled everything and Exel was very nice and even put us in for a discount for the time that we didn't have use of the hot tub. There were little things as in other reviews like the carpet is stained and the showers are small but all of that is easy to overlook when you feel like Vacasa was so attentive and responsive to your concerns. They even called us before we even arrived to ask if we were satisfied with everything. Thanks for a great time.
Comment from Hotel Management
Nov. 4, 2024 by VrboOwner, Hotel Management
Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!
by A traveller
Great Ski House.
Posted Sep. 5, 2024 on HomeAwayThis place was great for my family and I. It is very close to Okemo and town
by A traveller
Ants, Dead Mouse, Bad Outlets - Not ideal.
Posted Jun. 2, 2024 on HomeAwayCheck in was easy, but upon arrival noticed the house smelled very musty. There was a dead mouse on the patio by the grill that appears to have been there for a while, and the upstairs bathroom had ants. Overall cleanliness was poor, between the mouse/ants and musty smell from the couches/furniture.
In getting settled in we noticed multiple outlets in the kitchen did not work.
As others have mentioned, there is no ceiling separating the upstairs bedrooms, but there is also no ceiling separating the bedrooms from the upstairs bathroom which means there is not really much privacy.
Air hockey table does not work.
This place very much feels like it is a vacation home that has been put up online with no additional effort taken to add the sort of hospitality touches you would expect from a property that costs more than most places in town for two nights with fees included.
We made it work for the weekend but all agreed this vrbo was the weakest part of the trip.
by A traveller
Classic A frame
Posted May 21, 2024 on HomeAwayGreat spot for a group trip. It’s an d A Frame Ski house. Nothing overly fancy but a cozy spot for a ski trip. Great fireplace room. Walk yo the ski slopes. The basement area could use a sprucing up but for a boys trip to the slopes it met expectations!
Comment from Hotel Management
May 21, 2024 by VrboOwner, Hotel Management
Thank you for taking the time to review your stay with us, we are so glad to hear that you had a nice getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. We hope to host you for another great stay in the future!
by A traveller
All issues from other reviews resolved - awesome little house!
Posted Mar. 10, 2024 on HomeAwayI was nervous reading about issues in other reviews, but we didn’t have a single problem. Both showers had plenty of hot water, access was a breeze, hot tub worked great and it was clean and comfortable.
I had 9 people with us - teens and adults. The layout made it possible for us all to hang out as we wanted. Kitchen had a big pot for pasta and a griddle which made breakfasts easy. Great location made it easy for the kids to pop back for lunch.
We had one little issue with the alarm when the internet went out and Vacasa responded immediately and even sent someone out to make sure it was resolved. Overall this is a perfect place to stay with a big group right next to the mountain.
Comment from Hotel Management
Mar. 26, 2024 by VrboOwner, Hotel Management
Thank you, Elizabeth, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. We look forward to welcoming you back for another wonderful getaway in the future!
by A traveller
Great location, poorly maintained home.
Posted Feb. 19, 2024 on HomeAwayDisappointing stay
Leaking showers from one upstairs bathroom to the one in the first floor
Door locks not secured- door swung open in the middle of the light making us feel unsafe and cold
If you want any comforts of home, bring them with you, this house isn’t equipped to make living in it comfortable.
Fireplace and hot tub are positives but overall couldn’t wait to leave
Comment from Hotel Management
Mar. 8, 2024 by VrboOwner, Hotel Management
Matt, thank you for staying with us! We are so glad you had a great time! We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!
by A traveller
Disappointing; not recommended
Posted Jan. 19, 2024 on HomeAway- food in oven
- upstairs shower wouldn’t stay warm causing everyone to use the same shower
- no support by property owner, called every day
- upstairs tv never fixed during stay
- pots and pans unusable and rusted
- enough silverware for 5 people (baby silverware in abundance)
- upstairs wall didn’t go to ceiling, same for toilet.
- washer pipes leaked; maintenance never came so I had to get my tools to fix myself.
- paid premium prices and got the worst rental I ever stayed.
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Comment from Hotel Management
Jan. 22, 2024 by VrboOwner, Hotel Management
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. Local staff is always available to assist if there are amenities in the home that fall short. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
by A traveller
The home that time forgot
Posted Dec. 29, 2023 on HomeAwayWe were excited to get away for a few days after Christmas, but disappointed with the quality of the stay. The home had great potential, but we would not have spent the money to stay there if we knew what we were getting ourselves into. The home was filled with cobwebs and smelled of wet dog throughout. The hot tub was locked when we arrived with no instruction how to gain access. We were lucky to stumble on the key in the laundry room, but perhaps it would have been better if we hadn’t considering the mold/mildew smell that came when the jets were operating. The home lacked a guest book or information on the area and didn’t have any checkout instructions. The listing indicated there was cable, but there were no cable boxes or instructions on how the televisions worked. The hot water was inconsistent and ranged from freezing to scalding without even adjusting the faucet. This was our worst experience with VRBO and Vacasa (as the property manager). To end on a positive note, the location of the house was wonderful and close to Okemo resort.
Comment from Hotel Management
Jan. 2, 2024 by VrboOwner, Hotel Management
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. We appreciate our guests' preferences as a means to improve, and we have forwarded your comments along to our local operations manager to consider in the future. We hope to host you again soon!
by A traveller
False advertising, dirty, dated, not maintained or cleaned.
Posted Jan. 17, 2023 on HomeAwayDirty old house with bad plumbing and worse customer service. We arrived to feces floating in the overflowing toilet, inadequate hot water, non-functioning plumbing, broken door to deck, dead mouse, dirty sheets, unmade beds, icy driveway and walkway. Dealing with Vacasa's terrible customer service made for a very difficult vacation. When you contact the property manager you are routed to a call center that provides no help to deal with issues. AVOID this property and do not rent from Vacasa!!! We have stayed in VRBO properties all over the world and this is by far the worst experience that we have had.
Comment from Hotel Management
Jun. 21, 2023 by VrboOwner, Hotel Management
Thank you for your review, we sincerely apologize for the issues that you have encountered during your stay. It is always our goal for guests to be able to use all amenities our homes have to offer, and we aim to also provide our guests with seamless communication regarding their vacation homes. We are very sorry for dropping the ball for your stay and will be sure to follow up with the appropriate parties to ensure that our communication is streamlined and thorough to meet our high service standards. We are happy to report that the hot tub is now in working condition and hope to host you for a truly relaxing getaway in the future. We are sorry to hear you had concerns during your stay and that you had difficulties reaching our team. Please know that we are experiencing a higher-than-normal call and email volume at this time. We are currently working on adding additional staff to better assist our guests as quickly and efficiently as possible. We apologize for the inconvenience and hope we can host you again!
by A traveller
Cozy home
Posted Mar. 3, 2022 on HomeAwayNice house. Basement furnished for hanging out. Top floor has low walls between the rooms.
Bathrooms are clean.
