Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Confort de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2023 par The Swiss Hotel Apartments Team Lugano, Gestion de l’hôtel
Dear WalidThank you for taking the time to share your opinion with us. We are pleased that you enjoyed staying at our apartment and that our team were attentive to your needs. The comfort of our guests is a top priority, so your positive feedback is very rewarding. We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our complementary coffee and the. We look forward to seeing you on your next visit to Lugano, Porza, Collina D'Oro or in one of our other location of Interlaken, Montreux and Grindelwald. Best wishes, The Swiss Hotel Apartments Team Lugano
par un voyageur
Publié le 17 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
17 avr. 2023 par The Swiss Hotel Apartments Team Lugano, Gestion de l’hôtel
Dear Dounia, Thank you for your recent stay and for taking the time to leave a review. We are so glad to hear that you had a comfortable stay and that the high standards we set ourselves met your expectations. It is always rewarding for our team to be complimented by a guest and we are pleased that you received the courteous and professional service expected. We hope to welcome you back in the future here in Lugano, Collina D'Oro, Porza or in one of our other locations of Interlaken, Gstaad, Grindelwald or Montreux. Kind regards, The Swiss Hotel Apartments Team Lugano
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Alles perfekt
par un voyageur
Publié le 25 juill. 2024 sur Hotels
par un voyageur
Publié le 29 mai 2024 sur Expedia
This place was great.
The manager helped us out on all aspects she is a 5 star host. She really went out of her way to help out.
Apartment is super clean, had a chance to workout in the gym and run down and get an expresso in the morning. I highly recommend this place to anyone, it was great.
par un voyageur
Publié le 27 mai 2024 sur Hotels
par un voyageur
Publié le 20 mai 2024 sur Hotels
par un voyageur
Publié le 21 avr. 2024 sur Hotels
Ein Wochenende nach Lugano um meinen Geburtstag mit der Familie zu feiern.Wir haben 2 grosse Apartments gebucht.Es war eifach top.Die Ausstattung im Apartment,Das Personal,Die Tiefgarage fürs Auto wie auch die Raumaufteilungen im Apartment.Einfach Mega.
Kommen gerne wieder.
Commentaires de Gestion de l’hôtel
21 avr. 2024 par The Swiss Hotel Apartments Team Lugano, Gestion de l’hôtel
Lieber Ana, vielen Dank für Ihre positive Bewertung. Wir freuen uns sehr, dass die Lage unserer Wohnungen für Sie ideal war und Sie zufrieden waren. Gerne lesen wir, dass Sie mit der Freundlichkeit unseres Teams äußerst zufrieden waren. Wir werden Ihre lobenden Worte mit Sicherheit mit den betroffenen Mitarbeitern teilen und bedanken uns somit ganz herzlich für Ihren Besuch. Wir hoffen, Sie bald wieder bei uns in Lugano, Grindelwald, Interlaken, Gstaad und Montreux begrüßen zu dürfen. Mit freundlichen Grüßen, The Swiss Hotel Apartments Team Lugano
par un voyageur
Publié le 29 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2023 par The Swiss Hotel Apartments Team Lugano, Gestion de l’hôtel
Dear Fidan,Thank you for taking the time to share your review.We appreciate that you have chosen our apartment for your stay in Lugano.We are sorry, however, that your recent stay did not quite meet your expectations. If you had some issue we would be glad to assist you.We look forward to welcoming you back on a future occasion here in Lugano, Collina D'Oro, Montreux, Interlaken, Geneva, Gstaad and Grindelwald.Kind regards,The Swiss Hotel Apartments Team Lugano
par un voyageur
DO NOT STAY AT THIS HOTEL
Publié le 27 mai 2023 sur HotelsStayed in this apartment hotel for 2 nights in Apr23. We spoilt the hair dryer before we checked out, but could not inform the office as we checked out very early in the morning and the office was closed. The next day, I received an email informing us that they charged CHF500 to my credit card for spoiling the hair dryer and the TV. This is ridiculous. Their email mentioned that they gave us a perfectly working TV before we checked in. How can they accuse us for spoiling the TV a few minutes after we checked into the room while they did not proof to us that the TV was working after we checked into the room. Instead, we discovered that the TV was not working, after we turned on the TV, minutes after we checked in. Immediately we called the office and shortly, one of the hotel employee came to take a look at the TV and tried working it with the remote but failed. He said he would call the technician to come. A few minutes later, another employee came and tried to work the TV, to no avail. Shortly after, she walked out of the room and came back with another lady to replace the TV.They left the room after giving us a working TV.If they have given us a working TV before we checked in, the hotel should inform us on that day, so that we can clarify and settle the matter there and then.Why are they doing it behind our back now? Emailed them several times to ask them to refund us the difference after deducting the damaged hair dryer but they did not border to reply. This is robbery!
Commentaires de Gestion de l’hôtel
29 mai 2023 par The Swiss Hotel Apartments Team Lugano, Gestion de l’hôtel
Dear MadamThank you for your reservation and for taking the time to share your review. We are sorry that we had this issue during your last stay. We are proud to have very high standards for our apartments and we always carry out works whenever necessary to keep our facilities up to date. Regarding what happened during your stay, in the house rules it clearly states that all damages must be reported to the Swiss Hotel Apartments staff and that the guest will be held responsible and charged for any loss or damage to the property caused by themselves or their guests. Right after every check-out we check that the apartment is clean as brand new, and we also inspect all the electronic devices.In your case the TV was working properly as well as the hairdryer. Right after your check-in the TV was broken (which we replaced immeditely) and upon check-out we discovered that you also destroyed the hairdryer.We are sorry that you felt you did not consistently receive the friendly and courteous service we are known for but we always trust the client to be honest with us.We hope you to welcome you again for an improved stay.Best wishes,The Swiss Hotel Apartments Team Lugano
