Note fondée sur 560 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 août 2024 sur Expedia
Pool was taken up by hotel employees drinking alcohol and having a great time.
Commentaires de Gestion de l’hôtel
6 août 2024 par Angel Chaison-GM, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We deeply apologize for the situation you encountered with our pool area. It is not our standard to have hotel employees using the pool for personal activities, and we understand how this disrupted your experience.We take such matters seriously and will investigate this issue to ensure it does not happen again. Your comfort and enjoyment are our top priorities, and we regret that we fell short in this instance.If there is anything we can do to make up for this experience or if you have any further concerns, please don’t hesitate to reach out directly to our management team. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Thank you again for bringing this to our attention.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Great stop
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Angel Chaison-GM, Gestion de l’hôtel
Thank you for your recent stay with us. We look forward to seeing you again.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
We came in from out of town and got there at 11:30. Was told they would have housekeeping clean room and be ready in 30 minutes. Very nice breakfast next morning before getting ready for funeral
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Angel Chaison-GM, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We are truly sorry for the inconvenience you experienced upon arrival, and we apologize for the delay in preparing your room. Your comfort and convenience are of utmost importance to us, and we regret that we did not meet your expectations in this instance.We appreciate your kind words about our breakfast offerings and are glad you found them enjoyable during what we understand was a difficult time for you. Please rest assured that we will address the issues you encountered to ensure that we improve our services moving forward.If your travels bring you back to [City], we hope to have another opportunity to welcome you and provide you with a more seamless experience.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Furniture worn out and dirty
Sheets comforter and mattress covers stained and nasty. Bathroom vanity lights out 2nd room I’ve been in same thing. I’m sorry but for $144.00 a night you would expect better
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Angel Chaison-GM, Gestion de l’hôtel
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the experience you encountered, as it certainly does not reflect the high standards we strive to maintain.We are truly sorry to hear about the condition of your rooms and the issues with cleanliness and maintenance you described. Please know that this is not typical of the experience we aim to provide to our guests. We understand your disappointment, especially considering the price you paid.Rest assured, your comments have been shared with our housekeeping and maintenance teams immediately to address these matters promptly and prevent recurrence. We are committed to ensuring that all our rooms are well-maintained and thoroughly cleaned to meet our guests' expectations.We would welcome the opportunity to make this right for you. If you could please reach out to us directly at [hotel contact information], we would like to discuss your experience further and see how we can compensate you for the inconvenience you experienced.Once again, we apologize for falling short of your expectations and appreciate your valuable feedback as it helps us to improve. We hope to have the chance to restore your faith in our hotel during your next visit.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Staff was very nice, helpful, and accommodating! Property was nice and comfortable. We enjoyed our stay. Breakfast was just ok but nice. Thank you
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Angel Chaison-GM, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear that you found our staff to be friendly and helpful, and that you enjoyed the comfort of our property during your stay. Your feedback about the breakfast is duly noted, and we'll certainly look into how we can improve it for an even better experience next time.We hope to welcome you back again soon for another enjoyable stay!Warm regards,Angel Chaison-GM
par un voyageur
Go somewhere else
Publié le 15 juill. 2024 sur HotelsThe outside of this hotel has been recently updated, so it’s a little deceiving. The inside hallways have been, too. But inside the rooms, you’ll see that it’s pretty old and run down. My friend and I had two rooms. Both had stains on the bed linens. The curtain in my room had a large tear/hole. The chair at the desk was broken. And the caulking in the tub needed should have been replaced a few years ago. The elevators had stuff smeared on the walls and smelled awful.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Angel Chaison-GM, Gestion de l’hôtel
Yes you are correct we are due for an upgrade starting this month, Hopefully when you come back it will be to your standards. Sorry about any inconvenience.
par un voyageur
Needs upgrade
Publié le 12 juill. 2024 sur HotelsOld dated hotel.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Angel Chaison-GM, Gestion de l’hôtel
Thank you for your recent stay. Fortunately we have an upgrade scheduled for soon. Hope to see you again.
par un voyageur
Publié le 12 juill. 2024 sur Expedia
Good
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Angel Chaison-GM, Gestion de l’hôtel
Thank you for your recent stay with us.Angel Chaison
par un voyageur
Publié le 10 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Angel Chaison-GM, Gestion de l’hôtel
Thank you for your recent stay with us. We look forward to seeing you again soon.
par un voyageur
Publié le 9 juill. 2024 sur Expedia
.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Angel Chaison-GM, Gestion de l’hôtel
Thank you for your recent stay with us.
