Note fondée sur 252 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 nov. 2023 sur Expedia
Tout s'est globalement bien passé, dans l'ensemble. Excellent contact avec le DG et le personnel. Toutefois, les cuisiniers ont absolument besoin d'un recyclage car ils ne réussissent aucun plat, AUCUN ! J'ai même à expliquer à un cuistot comment préparer un carpaccio de boeuf. Mis à part ça et aussi la déconnexion internet durant 24 heures, tout le reste a été positif.
Commentaires de Gestion de l’hôtel
15 nov. 2023 par Best Western Plus Lusaka, Gestion de l’hôtel
Dear RACHID, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
par un voyageur
Publié le 27 sept. 2019 sur Hotels
Doesn’t worth the name of best western
Never again
Often no power available so no AC and no wifi
Book a transfer to airport for 11 pm but from 10.30 the hotel driver start to be nervous and ask you when we will have to leave ..
15 minutes to get 16 kwacha change at the check out
I strongly suspect that the front desk person were hoping that I will give up on the change and hey will keep it for them
Never again !!
Commentaires de Gestion de l’hôtel
28 sept. 2019 par Vero, Gestion de l’hôtel
Dear Mr. Beeker,
Thank you for your review, firstly we would like to express our deepest regret for the inconvenience caused by our staff. And for the power we have a load shedding in Zambia everyday for 8 to 10hrs, and our generator that is big and covering the needs had a failure and we were waiting for the spare part from abroad. And now it has been sorted out and everything is working fine.
We are sorry that you were not satisfied with our service. We guarantee you that such incidents will not occur in the future.
sorry again for the inconvenience.
par un voyageur de Versailles
Un hotel qui pourrait tellement progresser !
Publié le 18 mars 2018 sur ExpediaJ'ai choisi cet hotel parce qu'il y avait une piscine. Hélas en travaux. La douche est si basse que je n'ai pu prendre que des douches à genoux. L'eau s'évacuait dans la salle de bain, innondée tous les jours. Le téléphone de la chambre fonctionnait tellement mal, que j'ai du descendre plusieurs fois à la réception pour mes demandes: serviettes (pauvrement fournies), snack, boisson. Aucun jus de fruit ou boisson non gazeuse au restaurant, uniquement des sodas. le dernier jour, plus d'électricité, matinée dans le noir et obligé de descendre 4 étages a pied avec les bagages.
Tous ces problèmes ont été reportés au fur et à mesure sans que jamais une solution ne soit proposée. Par exemple pour la douche, dès le premier jour j'ai demandé si il pourrait plus tard me trouver une chambre avec une vraie douche... "oui oui, on va voir" mais rien jusqu'à mon départ.
Egalement le petit déjeuner gratuit m'avait été facturé le deuxième jour, j'ai du me plaindre pour obtenir remboursement.
Bref, je ne liste même pas tous les problèmes rencontrés (éclairage, pas de charge USB, lumière en panne d'un coté du lit...etc.)
Commentaires de Gestion de l’hôtel
20 mars 2018 par Michael, Gestion de l’hôtel
Dear Emmanuel,
Thank you for taking the time to comment on our hotel. Next week the hotel will start with a major renovation including the bathrooms. Kind regards Michael
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Best Western Plus Lusaka, Gestion de l’hôtel
Dear Raymond,Thank you very much for selecting the Best Western Plus Lusaka as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back to the Best Western Plus Lusaka in the very near future.
par un voyageur
Publié le 6 août 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
7 août 2024 par Best Western Plus Lusaka, Gestion de l’hôtel
Thank you very much for selecting the Best Western Plus Lusaka as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back to the Best Western Plus Lusaka in the very near future.
par un voyageur
Publié le 23 juin 2024 sur Expedia
I enjoyed my stay
Commentaires de Gestion de l’hôtel
23 juin 2024 par Best Western Plus Lusaka, Gestion de l’hôtel
Dear Brian,Thank you for sharing your experience at Best Western Plus Lusaka. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As OUR VALUED GUEST, your feedback will be shared with the entire team to continue to inspire and motivate them delivering exceptional customer service. Once again thank you for staying at the Best Western Plus Lusaka Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Lusaka, Zambia.
par un voyageur
Publié le 8 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juin 2024 par Best Western Plus Lusaka, Gestion de l’hôtel
Dear Ulf,Thank you for sharing your experience at Best Western Plus Lusaka. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As OUR VALUED GUEST, your feedback will be shared with the entire team to continue to inspire and motivate them delivering exceptional customer service. Once again thank you for staying at the Best Western Plus Lusaka Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Lusaka, Zambia.
par un voyageur
Publié le 24 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 juin 2024 par Best Western Plus Lusaka, Gestion de l’hôtel
Dear Samuel,Thank you very much for selecting the Best Western Plus Lusaka as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back to the Best Western Plus Lusaka in the very near future.
par un voyageur
Publié le 4 mai 2024 sur Expedia
It was pleasure to stay
Commentaires de Gestion de l’hôtel
4 mai 2024 par Best Western Plus Lusaka, Gestion de l’hôtel
Dear Shuichi,Thank you very much for selecting the Best Western Plus Lusaka as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back to the Best Western Plus Lusaka in the very near future.
par un voyageur
Average Rooms
Publié le 31 mars 2024 sur HotelsJust okay rooms, a bit of lighting issue, feels dark.
Just okay for short stays.
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Best Western Plus Lusaka, Gestion de l’hôtel
Dear ABHISHEK, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
