Note fondée sur 22 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 juill. 2024 sur Expedia
par un voyageur
Poollandschaft
Publié le 1 juill. 2024 sur HotelsEinfach mal wieder ungestört Bahnen schwimmen - hier war es möglich.
Ein Ort zum Entspannen und Sport treiben. 👍
par un voyageur
Publié le 5 juin 2024 sur Expedia
1. It is unfortunate that the property did not acknowledge messages sent through Expedia even though upon calling, they confirmed they not only had received but also action requests from those messages. An example is support pickup.
2. Despite confirming airport pickup by phone before travel, on arrival, there was no one waiting. Efforts to reach the property by phone upon arriving were unsuccessful (no one picked up) until we acquired a local simcard. Even then, there seems to have been poor coordination since the driver went to the domestic terminal despite having shared the flight number and airline.
3. Upon arriving at the property, the sense one got was over familiarity of staff, from reception to the spa, with guests of African descent. As a result, and based on sharing of experiences with other members of the wedding party of European descent, there was a clearly inferior service and experience. Even when we communicated dissatisfaction with service, or service failures, there was little effort to address the lapses. Most disappointing especially given that we had traveled for a beautiful event ie witnessing and celebrating the Union of a dear friend.
par un voyageur
Publié le 15 mai 2024 sur Expedia
A beautiful property and close to the airport with a convenient shuttle. Book it ahead. Great pool. Dining options are good however many of the items on the menu are not available. The wine list is basic and their cellar air con was broken so it was warmer inside than out. All well intentioned and friendly service but training and execution are not quite where they could be.
par un voyageur
Publié le 4 mai 2024 sur Expedia
par un voyageur
Publié le 29 avr. 2024 sur Hotels
par un voyageur de Nairobi
Publié le 18 avr. 2024 sur Expedia
The hotel is very green and full of fresh air. I was very happy I did not see anyone smoking around.
par un voyageur
Publié le 7 avr. 2024 sur Expedia
Wonderful location in the countryside, great attention to detail regarding the decor, comfortable rooms, with tea and coffee and an iron in the room. Great shower and clean rooms. Breakfast was great too.
par un voyageur
Publié le 29 mars 2024 sur Expedia
静かで敷地内のお土産屋、ビアレストラン、カフェなど徒歩アクセスでき楽しめる。リゾート感もあり日常から離れたリフレッシュができる。
par un voyageur
Publié le 15 mars 2024 sur Hotels
