Note fondée sur 78 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mai 2024 sur Expedia
stuff was very accomodating and helpful.
Commentaires de Gestion de l’hôtel
7 mai 2024 par General Manager , Gestion de l’hôtel
Dear Ali, We're glad to hear that you found our staff accommodating and helpful! Your feedback is highly appreciated as it helps us to understand what we are doing right and to continue in the same direction. We make sure our team knows that their hard work and dedication doesn't go unnoticed. We look forward to serving you again for a similarly positive experience! Warm Regards, General Manager
par un voyageur
Publié le 2 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mai 2024 par General Manager , Gestion de l’hôtel
Dear Kyechun, Thank you for taking the time to rate us. We appreciate your feedback and are glad that you had a positive experience. We look forward to having you back with us again soon, and giving you a wonderful experience again! Warm Regards, General Manager
par un voyageur
Publié le 9 avr. 2024 sur Expedia
Great service and excellent customer care
Commentaires de Gestion de l’hôtel
11 avr. 2024 par General Manager, Gestion de l’hôtel
Dear Victor, We're thrilled to hear that you had a great experience with our customer service. Our goal is to meet and exceed your expectations. To know that we have achieved it brings us immense joy. We constantly strive to maintain high standards of excellent service and customer care. Hearing positive comments like yours reinforces our commitment to consistently provide our guests the best service. Positive feedback like yours is incredibly motivating, we will certainly share this with our team. We look forward to serving you again in the future. Warm Regards, General Manager
par un voyageur
Look no further
Publié le 17 mars 2024 sur HotelsGreat hospitality. Thoroughly enjoyed my stay
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear Brian, We are thrilled to hear that you enjoyed your stay with us! Your recognition of our hospitality efforts is truly appreciated. It's fantastic to know that we were able to make your experience memorable. Should your travels bring you back to our area, we look forward to welcoming you again and providing another delightful stay. Your satisfaction is our greatest reward, and we can't wait to have the opportunity to host you in the future. Your feedback motivates us to continue striving for excellence in everything we do. Warm Regards, General Manager
par un voyageur
Publié le 15 mars 2024 sur Expedia
Good location. No Expedia amenity offered or received
Commentaires de Gestion de l’hôtel
18 mars 2024 par General Manager, Gestion de l’hôtel
Dear Tasheer, We're pleased to hear that you found our location to your satisfaction. However, we regret to learn that you did not receive the Expedia amenity you were expecting. We aim to provide all advertised perks and since we are an all-suite hotel, our VIP perk for our esteemed Expedia travelers is a 20% discount on all food and beverages, not a room upgrade. We once again apologise that this was not made clear to you earlier, and sincerely hope that you will still come back to us for the superior hospitality that can provide. We hope to have another opportunity to enhance your experience and demonstrate our dedication to our guests’ satisfaction. Warm Regards, General Manager
par un voyageur
Publié le 11 janv. 2024 sur Hotels
Very good
Commentaires de Gestion de l’hôtel
15 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Mutukwa, We're thrilled to know that you had a positive experience. Your positive feedback immensely motivates our team. It's always a pleasure to focus on maintaining high-quality services and your words validate our efforts. We look forward to your continued support and hope to make your future experiences even better. Warm Regards, General Manager
par un voyageur
Publié le 2 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Mutukwa, Thank you for taking the time to rate us. We appreciate your feedback and are glad that you had a positive experience. We look forward to having you back again soon! Warm Regards, General Manager
par un voyageur
Publié le 30 nov. 2023 sur Expedia
In general, everything checks the box. The breakfast buffets might need a bot of work. The quality/brand of the sausages is not so good and the macon does not really work.
Commentaires de Gestion de l’hôtel
4 déc. 2023 par General Manager, Gestion de l’hôtel
Dear Isaac Tonderai, We appreciate your feedback about our breakfast buffet. It's essential for us to understand where we can make improvements. We acknowledge your comments about the sausages and macon. We strive to serve quality products. We will be looking into alternative brands to better suit the palate of our guests. Your review assists us on focusing our improvement efforts. We look forward to serving you an improved breakfast experience. Warm Regards, General Manager
par un voyageur de Tremonton
Publié le 14 nov. 2023 sur Expedia
One of the finest hotels in Lusaka. Property, staff, cleanliness, are all excellent. Highly recommended.
Commentaires de Gestion de l’hôtel
20 nov. 2023 par General Manager, Gestion de l’hôtel
Dear Val, Tremonton, We're thrilled to receive such a positive review from you. It's wonderful to hear that our property, staff, and cleanliness all met your expectations and contributed to your enjoyable stay in Lusaka. We set high standards for ourselves and it feels great to know we're hitting the mark. Your recommendation means a lot to us and drives us to maintain the same level of service in future. We look forward to your next visit. Warm Regards, General Manager
par un voyageur de Tremonton
Publié le 10 nov. 2023 sur Expedia
If it’s not the best hotel in Lusaka, it’s a contender. Property and staff are superb. I highly recommend.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par General Manager, Gestion de l’hôtel
Dear Val, We are gratified that you enjoyed our service, food and hospitality. It is our intention to ensure that every single guest of ours experiences the highest standard of service. We look forward to having you here again!
