Note fondée sur 121 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2024 sur Expedia
Friendly staff and excellent meals
par un voyageur
Favorite
Publié le 26 juill. 2024 sur HotelsStill remains my favorite hotel of choice when visiting Lusaka.
Amazing staff and excellent breafast variety.
Commentaires de Gestion de l’hôtel
5 août 2024 par Ross Mackay, Gestion de l’hôtel
Dear Wayne,Thank you so much for your continued loyalty and for taking the time to share your wonderful feedback. We are thrilled to be your favorite hotel choice in Lusaka.It’s fantastic to hear that our amazing staff and excellent breakfast variety continue to enhance your experience with us. We truly appreciate your kind words and look forward to welcoming you back on your next visit.If there is anything specific you would like to see or any way we can make your stay even better, please don’t hesitate to let us know.Kind regards,Ross MackayGeneral Manager
par un voyageur de AMHERST
Publié le 16 juill. 2024 sur Expedia
Convenient. Good staff service. Food: dinner is great; breakfast lacks fresh fruits (seriously!)
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Ross Mackay, Gestion de l’hôtel
Dear Leonce,Thank you for choosing to stay at Southern Sun Ridgeway and for taking the time to share your feedback. We're delighted to hear that you found our location convenient and that you experienced excellent service from our staff. It's always our goal to ensure our guests feel well taken care of during their stay. Your comments regarding our dinner offerings are greatly appreciated.Regarding your feedback on breakfast, we apologize for not meeting your expectations regarding fresh fruits. We understand the importance of offering a variety of fresh and healthy options to start your day right. Zambia has been experiencing a severe drought and fresh produce is limited. We endeavor to offer our guests as much variety as possible.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back for another pleasant stay in the near future.Kind regards,Ross MackayGeneral Manager
par un voyageur
Publié le 1 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Ross Mackay, Gestion de l’hôtel
Dear Shangwen,It was a pleasure having you stay with us and thank you for choosing Southern Sun Ridgeway.The team and I are delighted that you had an exceptional experience at our hotel and we appreciate your valuable feedback.I look forward to welcoming you back soon.Kind regards,Ross MackayGeneral Manager
par un voyageur
Publié le 30 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Ross Mackay, Gestion de l’hôtel
Dear Shangwen,Thank you for taking the time to share your rating of Southern Sun Ridgeway.The team and I value your feedback and we are thrilled to know you had an excellent time during your stay at our hotel.I hope we can welcome you back one day soon.Kind regards,Ross MackayGeneral Manager
par un voyageur
Publié le 5 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Ross Mackay, Gestion de l’hôtel
Dear Gabriele,I appreciate your taking the time to share your rating of Southern Sun Ridgeway.It is a pleasure to know you had an exceptional experience during your stay and thank you for choosing our hotel.I look forward to welcoming you back in the near future.Kind regards,Ross MackayGeneral Manager
par un voyageur
Publié le 31 mai 2024 sur Expedia
Initially there was a strong smell of bug spray in the hall but that improved.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Ross Mackay, Gestion de l’hôtel
Dear Vivian,Thank you for taking the time to share your review of Southern Sun Ridgeway.The team and I are delighted you chose our hotel for your recent visit to Lusaka and we are proud to know you had an excellent experience during your time with us.I hope we have the opportunity to welcome you back one day soon.Kind regards,Ross MackayGeneral Manager
par un voyageur
Publié le 30 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par Ross Mackay, Gestion de l’hôtel
Dear Gabriele,Thank you for taking the time to share your rating of Southern Sun Ridgeway.The team and I are thankful for your valuable feedback and we are thrilled you had an exceptional stay at our hotel.I hope we have the opportunity to welcome you back one day.Kind regards,Ross MackayGeneral Manager
par un voyageur
Publié le 30 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juin 2024 par Ross Mackay, Gestion de l’hôtel
Dear Gabriele,It was a pleasure having you stay with us and thank you for choosing Southern Sun Ridgeway.The team and I appreciate your sharing your rating with us and we are delighted you had an excellent experience at our hotel.I look forward to welcoming you back one day soon.Kind regards,Ross MackayGeneral Manager
par un voyageur
Publié le 27 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 juin 2024 par Ross Mackay, Gestion de l’hôtel
Dear Marton,Thank you for taking the time to share your rating of Southern Sun Ridgeway.It is clear from your review that we did not offer you an excellent experience during your time with us and I apologise for this. We strive to offer all our guests a memorable stay and I am sorry this was not the case for you.I would really appreciate more details on your stay and how we could have improved your experience.Please contact me directly at ross.mackay@southernsun.com.I do hope we have the opportunity to welcome you back one day so we can offer you a better stay.Kind regards,Ross MackayGeneral Manager
