Ratings based on 933 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 4, 2024 on Hotels
by A traveller
Posted Aug. 2, 2024 on Hotels
by A traveller
Posted Aug. 2, 2024 on Expedia
by A traveller
Posted Jul. 31, 2024 on Expedia
The AC was out of commission. Complaints to the help desk yielded no solutions as the AC could neither be turned on nor could an alternative room be apparently provided.
Even with two fans operating at full capacity the atmosphere in the room could only be described as dangerously suffocating, owing to no windows being present in the room that can be opened to the outside air to provide a suitable airflow through the room.
by A traveller
Posted Jul. 29, 2024 on Hotels
Good airport parking
by A traveller
Posted Jul. 28, 2024 on Expedia
The hotel itself is okay. It's walking distance from the airport and decent enough for a 1-ight stay.
But what truly shocked me after my stay is how petty the hotel staff turned out to be. When we booked our stay, we chose a pre-paid dinner, and the waiter said that each of the guests had a 25 GBP limit to spend on any food from the menu. So we ordered the food, had our dinner and then flew off to another country in the morning. The next day I got a call from the hotel manager saying that I needed to pay 11 GBP for my dinner because the waiter had made a mistake, and we actually only had 20 GBP to spend on the dinner, not 25. The manager was asking me to call her back and tell her my credit card number over the phone so that she could charge me the remaining 11 GBP. It did bother her that it was the waiter's mistake in the first place, or that I was in another country where I had to pay extra charges for making international phone calls, or that telling your credit card number over the phone is wildly insecure. She was adamant that I needed to settle the bill asap. You would think that one of the largest hotel chains in the world should not bother customers with such petty requests, and quietly handle the situation themselves (especially given that it was caused by their own mistake). But looks like it is more important for Holiday Inn to charge me 11 pounds than look after its reputation.
by A traveller
Posted Jul. 26, 2024 on Hotels
by A traveller
Posted Jul. 21, 2024 on Hotels
by A traveller
Posted Jul. 20, 2024 on Expedia
Very professional and friendly staff
by A traveller
Posted Jul. 15, 2024 on Expedia
Ideal position, lovely staff.
