Note fondée sur 39 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
5,0 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Mechelen
Publié le 1 oct. 2024 sur Expedia
Not the room/chalet we booked, given another one. No heating, dirty, dusty, old worn furniture. We didn't stay the night, we drove 1/2 to another town and checked into a hotel. Disgusting.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Owner, Gestion de l’hôtel
To be honest, I'm not surprised you complained. You and your partner were abrupt and rude from the start. I said hello to your wife/mother before you had even entered the room and she just looked at me like i had shot her dog and did not say hello back. I carried her bags to the front door, and she did not even say thankyou. You got the room you booked but did not state that you wanted twin beds. I offered to do this for you whilst you went out for dinner. All I heard her say was you had had a 12 hour terrible drive, so I think you were both fatigued on arrival. I don't think if I had done cartwheels and juggled, producing a bottle of moet chandon, your wife/mother would have smiled. Look at the review below, same room. No complaints. We are not a hotel, we are a family run country retreat with many happy returning customers. Sorry it wasn't to your liking.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Loved the kitchenette with microwave and nice size room. Hated small bathroom with shower door not closing, showerhead needs descale and worst was position of toilet in front of basin ! Snail trails not a welcome sight on entering the room. Narrow pathway on unsteady shingle and squeeze past quad bike to access. Also not pleasant standing in rain to access the key in the lockbox.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Owner, Gestion de l’hôtel
Hi RichardI am sorry you were not satisfied with your stay. I am not sure about the snail trail? As for the shower door, that has been rectified. I hope that you will visit again where I will personally inspect the room regards Pat
par un voyageur
A wonderfully clean, comfy and convenient stay.
Publié le 6 sept. 2024 sur HotelsI didn’t get the check in info via Hotels.com and their address was wrong. But a simple phone call and an exceptionally helpful and friendly chap sorted everything within two minutes.
The cottage was wonderful. So warm and inviting. Comfy and beyond clean.
I’m definitely coming here again.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Owner, Gestion de l’hôtel
Thankyou for your kind review. We look forward to seeing you again soon. Darren
par un voyageur
Publié le 4 sept. 2024 sur Hotels
par un voyageur
Publié le 23 août 2024 sur Hotels
Stayed for one night on business. Lovely chalets and when inside there is no sound. Room was very comfortable. Room was clean with just a couple of minor issues like some areas not dusted. Would highly recommend and use again if im ever in Luton
par un voyageur de Sidcup
Publié le 14 août 2024 sur Expedia
Ok
par un voyageur
Publié le 5 août 2024 sur Expedia
par un voyageur
Publié le 28 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Miles , Gestion de l’hôtel
Hi Anthony can you elaborate, as we don't have you down as even staying?
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Lovely little cottage, nice and quiet and cosy. Was a lovely night away to celebrate our wedding 😊
Commentaires de Gestion de l’hôtel
14 août 2024 par Owner, Gestion de l’hôtel
Aww, bless you. I am super proud that you chose to stay with us on your wedding night. Call me directly on your first wedding anniversary and you can have a room for free and a bubbly breakfast. Thankyou and many congratulations x
par un voyageur
Very Poor - Avoid.
Publié le 8 juill. 2024 sur HotelsUnable to access the property. No response from eiter of the contact numbers available so in the end I slept in the car. Subsequently when contacting via the email address provided, I've not even had a response.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Owner, Gestion de l’hôtel
HiWhat date are you talking about, if it was the 7th, I messaged you saying we had a power cut, and you replied no worries? Hard to apologise or know what to say, when I have no details of who it is? . Feel free to email me
