Note fondée sur 475 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 sept. 2024 sur Expedia
I liked they always had things going on
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Very enjoyable facility and stay
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Beautiful
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Katie Schuler, Gestion de l’hôtel
Thank you for reviewing your stay with us at Caribou Highlands Lodge. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We can't wait to welcome you back for another outstanding stay in the future!
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Katie Schuler, Gestion de l’hôtel
Thank you for reviewing your stay with us at Caribou Highlands Lodge. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We can't wait to welcome you back for another outstanding stay in the future!
par un voyageur
Publié le 2 sept. 2024 sur Hotels
par un voyageur
Publié le 29 août 2024 sur Expedia
Very quiet area. Staff was cheerful and awesome. Made you feel welcome.
Commentaires de Gestion de l’hôtel
30 août 2024 par Katie Schuler, Gestion de l’hôtel
Hi Alan,Thank you for reviewing your stay with us at Caribou Highlands Lodge and Residences. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We can't wait to welcome you back for another outstanding stay in the future! Warm Regards,
par un voyageur
Publié le 29 août 2024 sur Expedia
The staff was extremely friendly and helpful. Good amenities and views from the property.
Commentaires de Gestion de l’hôtel
30 août 2024 par Katie Schuler, Gestion de l’hôtel
Hi Chris,We're absolutely thrilled to hear that you had a perfect 5/5 experience at our hotel! Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. We are delighted you enjoyed your stay and look forward to seeing you again!
par un voyageur
Publié le 28 août 2024 sur Expedia
We stayed within the main lodge, in a hot tub suite. All of the rooms have balconies toward the outdoor pool, which was noisy and offered no privacy. The suite had a nice kitchen area but, otherwise, the space was very outdated and well-used. The bed mattress needs replacing - we both rolled toward the middle all night. Our room had a coffee maker but no coffee. We were told that complementary coffee would be available at the main lodge but it was out of order. The restaurant was closed both nights of our stay. We chose Caribou due to its proximity to the Superior Hiking Trail, which was great! BTW, the "shuttle" mentioned as a service is only for winter shuttles to the adjacent ski hills and not to the hiking trails.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Katie Schuler, Gestion de l’hôtel
Dear MaryThank you for taking the time to share your experience during your recent stay with us. I genuinely appreciate your insights, as they help us improve our services and accommodations.I’m glad to hear you enjoyed the proximity to the Superior Hiking Trail—it's a beautiful area, and we’re thrilled you chose to stay with us for that adventure. However, I sincerely apologize for the inconveniences you faced in your suite and during your stay.I understand the noise from the pool area and the lack of privacy can be frustrating. We are currently evaluating ways to enhance the experience for our guests in those rooms. Additionally, I’m sorry to hear about the mattress and the missing coffee amenities. We aim to provide a comfortable and welcoming environment, and I’ll ensure that these concerns are addressed promptly.Regarding the restaurant closure and shuttle service, I appreciate your feedback, and we’ll work on better communicating our offerings and limitations. Your experience should meet your expectations, and it’s clear we fell short in this instance.We value your input and would love the opportunity to make things right. If you decide to visit us again, please reach out directly, and I’ll personally ensure your next stay exceeds your expectations.Thank you again for your valuable feedback.Warm regards,
par un voyageur
Publié le 28 août 2024 sur Expedia
No place to eat.
Commentaires de Gestion de l’hôtel
30 août 2024 par Katie Schuler, Gestion de l’hôtel
Hi Bonnie,Thank you for reviewing your stay with us at Caribou Highlands Lodge and Residences. While our restaurant is closed on Mondays and Tuesdays, there are several dining options in the surrounding area. These should have been listed in the welcome letter you received at check-in. We are delighted you enjoyed your stay and look forward to seeing you again!
