Note fondée sur 41 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The Queen Luxury Apartments, Gestion de l’hôtel
Thank you so much for your perfect rating! We are thrilled that you had an exceptional stay at The Queen Luxury Apartments. Your feedback is greatly appreciated, and we look forward to welcoming you back for another outstanding experience in the future.Best regards,The Queen Luxury Apartments
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Superbe appart ! Conforme aux photos et bien situé ! Bon accueil. Nous avons passez un bon séjour merci !
Commentaires de Gestion de l’hôtel
25 juin 2024 par The Queen Luxury Apartments, Gestion de l’hôtel
Merci beaucoup pour votre avis positif! Nous sommes ravis que l'appartement ait été conforme aux photos et bien situé. Nous sommes également heureux d'apprendre que vous avez reçu un bon accueil et que vous avez passé un bon séjour.Nous espérons vous accueillir de nouveau très bientôt.
par un voyageur
Publié le 4 janv. 2021 sur Hotels
The apartment was brand new, great condition, clean, superbly located! We did let the provider know that the central heating (building, not specific to apartment) is off at night which made the place extremely cold between midnight and 6 am....not exactly luxury on that element. Very helpful staff.
Commentaires de Gestion de l’hôtel
26 juin 2024 par The Queen Luxury Apartments, Gestion de l’hôtel
Thank you very much for taking the time to leave a review. We are delighted to hear that you enjoyed our apartment, its cleanliness, and its prime location.We are very sorry about the inconvenience regarding the central heating. Your comfort is our priority and we apologize if this situation impacted your experience. We are working with the building management to address the heating issue during the night hours.We are grateful for your comments about our staff. We strive to provide excellent service and are glad to hear that our team was helpful.Thank you again for choosing our apartment for your stay. We hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The Queen Luxury Apartments, Gestion de l’hôtel
Thank you for your great rating and for choosing The Queen Luxury Apartments. We’re glad to hear that you enjoyed your stay. Your feedback is important to us, and we will continue to work on making our guests’ experiences even better. We look forward to welcoming you back in the future!Best regards,The Queen Luxury Apartments
par un voyageur
Publié le 3 juill. 2024 sur Expedia
Loved the AC! Our room was facing the courtyard so it was peaceful and quiet. It was close to all the attractions we went to as well as the trams, but we just walked everywhere. The bed was actually comfortable for me
Commentaires de Gestion de l’hôtel
16 sept. 2024 par The Queen Luxury Apartments, Gestion de l’hôtel
Thank you for your fantastic review! We are delighted to hear that you enjoyed the AC and found your room peaceful and quiet. It's great to know that our location made it easy for you to explore the city on foot and that you found the bed comfortable. Your positive feedback means a lot to us, and we hope to welcome you back to The Queen Luxury Apartments on your next visit.Best regards,The Queen Luxury Apartments
par un voyageur
Publié le 20 juin 2024 sur Expedia
Nice check in staff
Commentaires de Gestion de l’hôtel
25 juin 2024 par The Queen Luxury Apartments, Gestion de l’hôtel
Thank you for your kind words about our check-in staff! We are pleased to hear that you had a positive experience during your arrival. Our team strives to provide excellent service to all our guests.We look forward to welcoming you back soon.
par un voyageur
Publié le 6 juin 2024 sur Expedia
Alles super, höchster standard, immer wieder gern
Commentaires de Gestion de l’hôtel
25 juin 2024 par The Queen Luxury Apartments, Gestion de l’hôtel
Thank you very much for your positive review! We are delighted to hear that you enjoyed our service and found our standards to be excellent. Your feedback is greatly appreciated and motivates us to continue providing the best for our customers.We look forward to welcoming you again soon.
par un voyageur
No hot water!
Publié le 1 mai 2024 sur HotelsI normally am generous with reviews but I can't this time. Our room was close to the train station and the kitchen was well stocked. After checking in things went downhill. There was no hot water for our 3 night stay and no response to 2 SMS and 2 phone calls about it. That is unacceptable. There is no front desk, that's okay, but the phone number on the front of the building doesn't connect. I called the other number for checkin and it worked then but no more response after I found no hot water.
Commentaires de Gestion de l’hôtel
25 juin 2024 par The Queen Luxury Apartments, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. It is unacceptable that there was no hot water for the duration of your visit and that our communication was inadequate.We understand the frustration this must have caused, and we are addressing these issues immediately. We are also reviewing our contact procedures to ensure that such lapses do not occur in the future.Your comfort and satisfaction are our top priorities, and we deeply regret that we fell short during your stay. We hope you will give us another opportunity to provide you with the quality experience you deserve.
par un voyageur
Publié le 1 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juin 2024 par The Queen Luxury Apartments, Gestion de l’hôtel
Thank you for your kind words about our check-in staff! We are pleased to hear that you had a positive experience during your arrival. Our team strives to provide excellent service to all our guests.We look forward to welcoming you back soon.
par un voyageur
Muito bom!
Publié le 23 mars 2024 sur HotelsImpecável!! Conseguimos adequar horários de entrada e saída com o administrador Manoel, super confortável e bem montado. Cama muito boa. Sofá cama da sala muito bom também, meu filho ficou bem acomodado. Adorei!!
Commentaires de Gestion de l’hôtel
25 juin 2024 par The Queen Luxury Apartments, Gestion de l’hôtel
Muito obrigado pelo seu comentário positivo! Estamos felizes em saber que você teve uma estadia confortável e que conseguiu ajustar os horários de entrada e saída com o administrador Manoel. É ótimo saber que tanto a cama quanto o sofá-cama atenderam às suas expectativas e proporcionaram uma boa acomodação para a sua família.Ficamos contentes em saber que adorou a sua estadia e esperamos recebê-lo novamente em breve.
