Note fondée sur 48 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
4,9 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Hotels
par un voyageur
Publié le 3 août 2024 sur Hotels
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Best value, location and staff in Lviv!
Commentaires de Gestion de l’hôtel
29 juill. 2024 par with kind regards, Margarita, Front Desk Manager, Gestion de l’hôtel
Dear Johnmichel!Thank you for choosing Best Western Plus Market Square Lviv for your stay in Lviv.We are so grateful for how highly you rated the work of our team, and appreciate it. We hope to see you again when you plan your visit to Lviv next time.
par un voyageur
Publié le 19 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par with kind regards, Margarita, Front Desk Manager, Gestion de l’hôtel
Greetings, dear Janice.Thank you for taking the time to share your impressions of our hotel!Our team is kinda surprised that you consider a rating of 2 worthy of our work. We assume that this happened because we were unable to cancel your reservation with a full refund, as we relied on the terms of the rate you chose. But even so, we were able to show our hospitality and favor and agreed for you, as an exception, to use the payment for the accommodation of other guests, your friends. Please verify this by reviewing your WhatsApp messages. We had reason to believe that in this way you would be able to appreciate our flexibility and willingness to meet your needs even in a situation where we do not influence the terms of the cancellation policy. We are really sorry you do not appreciate our efforts. We hope that you will be able to take a second chance to visit our hotel someday to experience the care and hospitality we provide. If not, we sincerely wish to find you the best hotel in Lviv that will deserve a clear 10/10 rating in your opinion.
par un voyageur
Awesome hotel and location
Publié le 8 juill. 2024 sur HotelsThis place is awesome 10 minute tram from the train station. Centrally located in the old town area. Very nice room. he staff was very welcoming and helpful.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par with kind regards, Margarita, Front Desk Manager, Gestion de l’hôtel
Dear David,Thank you for your kind recommendation. Our team is extremely happy to receive such a great review about our hotel. We put a lot of love and care into our work, and the best gift for us is the fact that you were able to feel and notice it. We will be happy to see you again at the Best Western Plus Market Square Lviv.
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Property managers hasn’t been friendly at all, hotel is listed as a alert friendly however denied the check in with 20lb dog
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Margarita, Front Desk Manager, Gestion de l’hôtel
Dear Kyrylo,Thank you for your recent review. We understand that you booked a room for another guest who arrived with a pointer dog without prior notice.Regrettably, we had to refuse accommodation due to our hotel policy, which only allows small dog breeds up to 5 kg. As stated on the Expedia booking site, "Pets not allowed," "Service animals are allowed," and "Service animals are exempt from fees/restrictions." Please ensure there is no information that the hotel is positioned as a pet-friendly hotel (perhaps think this was meant in the review). We regret that we were unable to inform the guest about our pet policy in advance, as we were not notified that a dog would be accompanying her.Sorry for any inconvenience this situation may have caused. Accommodation with pets in hotels is often subject to additional rules, we strongly recommend checking them before arrival.We apologize if our night manager was not sufficiently hospitable, although we checked that she tried to be helpful and supportive, even in a situation where she could not provide accommodation according to the rules.
par un voyageur
Publié le 23 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par kind regards, Margarita, Front Desk Manager, Gestion de l’hôtel
Dear svetlana!Thank you for choosing Best Western Plus Market Square Lviv for your stay in Lviv and for this high rate of the work of our team. We appreciate it!Will be glad to see you again when you plan your visit to Lviv next time.
par un voyageur
Publié le 19 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par kind regards, Margarita, Front Desk Manager, Gestion de l’hôtel
Dear Timothy!Thank you for choosing Best Western Plus Market Square Lviv for your stay in Lviv and for this high rate of the work of our team. We appreciate it!Will be glad to see you again when you plan your visit to Lviv next time.
par un voyageur
Publié le 16 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 juill. 2024 par kind regards, Margarita, Front Desk Manager, Gestion de l’hôtel
Dear Iryna!Thank you for choosing Best Western Plus Market Square Lviv for your stay in Lviv and for this high rate of the work of our team. We appreciate it!Will be glad to see you again when you plan your visit to Lviv next time.
par un voyageur
Publié le 11 juin 2024 sur Expedia
Front staff was very helpful
Commentaires de Gestion de l’hôtel
29 juill. 2024 par kind regards, Margarita, Front Desk Manager, Gestion de l’hôtel
Dear Metthew!Thank you for choosing Best Western Plus Market Square Lviv for your stay in Lviv and for this high rate of the work of our team. We appreciate it! The front desk team sends you greetings and thanks for your kind words, it was a great pleasure to assist you during your stay at our hotel.Will be glad to see you again when you plan your visit to Lviv next time.
