Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
3,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien
Publié le 21 nov. 2021 sur Hotels4 nuits passées dans cet hôtel qui est tout neuf. Les prestations sont de qualité. Ma chambre était très spacieuse et joliment décorée. Literie et douche au top. Le restaurant situé au dernier étage (8eme) affiche sur superbe vue à 360 degré sur la ville. Le petit déjeuner est complet et traditionnel. Je reviendrai avec plaisir dans cet hôtel.
Commentaires de Gestion de l’hôtel
29 nov. 2021 par André Réceptionniste, Gestion de l’hôtel
Cher Vincent !
Merci d'avoir choisi Loft7.
Nous sommes ravis de voir une réponse aussi chaleureuse et nous vous remercions vivement d'avoir apprécié notre restaurant, notre petit-déjeuner et le confort de la chambre. En attendant votre arrivée la prochaine fois.
Meilleures salutations,
André
Réceptionniste
par un voyageur
Publié le 21 sept. 2024 sur Hotels
par un voyageur
Publié le 10 sept. 2024 sur Hotels
par un voyageur
Publié le 29 août 2024 sur Expedia
par un voyageur
Publié le 26 juin 2024 sur Hotels
par un voyageur
Publié le 12 juin 2024 sur Expedia
par un voyageur
Good Comfortable hotel
Publié le 7 juin 2024 sur HotelsHave stayed here many times, and the place is still as good as it always has been. Pleasant and relaxed staff, decent restaurant and bar upstairs with views of the city. Easy parking.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Andriy Kuzmych, Gestion de l’hôtel
Dear JThank you for your loyalty and for taking the time to share your experience! We're delighted to hear that you continue to enjoy your stays with us. It's wonderful to know that you appreciate our pleasant and relaxed staff, as well as our restaurant and bar with city views. We strive to maintain the high standards you have come to expect from us. Easy parking is indeed one of our key features, and we're glad it adds to your convenience. Looking forward to welcoming you back again soon!Best regards,Andriy KuzmychFront Desk Manager
par un voyageur
Horrible WiFi
Publié le 6 juin 2024 sur Hotelsto stay in a hotel on some weekends to relax and get away is a luxury. Couldn’t FaceTime with my family back home. Because of this i will not stay again
Commentaires de Gestion de l’hôtel
13 juin 2024 par Andriy Kuzmych, Gestion de l’hôtel
Dear GuestThank you for your feedback. I am very sorry to hear about the issues you experienced with our WiFi. Staying connected with family is important, especially when you're away, and I apologize for any inconvenience this may have caused.We are currently working on improving our WiFi service to ensure a better experience for all our guests. Your feedback is invaluable in helping us make these necessary improvements.I hope you will give us another chance in the future to provide you with the seamless and relaxing stay you deserve. If you decide to return, please let us know in advance, and we will do our best to ensure a better experience.Best regards,Andriy KuzmychFront Desk Manager
par un voyageur
Publié le 12 avr. 2024 sur Expedia
I would give this property a 10 out of ten, if it wasn't for the initial cold reception I received from the front desk staff at check-in and subsequent interactions. Everything I rated about the rooms, comfort, convenience and cleanliness of the hotel were a 10 for me. The food and breakfast buffet were delicious.
When I arrived, as a solo female Canadian traveling during wartime, I would have thought that the staff checking me in would have been friendlier and even offered me a map of Lviv. I felt uncomfortable to the point that I decided to mention this to the Hotel Manager, Andriy. He was very receptive to my comments and listened as well as apologized.
Afterwards, the attitude of the staff did change towards me and I felt more welcomed. It's just a shame I had to point it out.
Would I recommend this hotel? Absolutely. And if they don't greet you with a smile, let them know!
After all, this is the hospitality industry.
Commentaires de Gestion de l’hôtel
13 juin 2024 par Andriy Kuzmych, Gestion de l’hôtel
Dear Lida Thank you for sharing your detailed feedback. I sincerely apologize for the initial cold reception you experienced upon check-in. Your comfort and sense of welcome are our top priorities, and I regret that we did not meet your expectations in this regard initially.I am glad to hear that you enjoyed the rooms, comfort, convenience, cleanliness, and delicious breakfast buffet. Your positive remarks about these aspects mean a lot to us.Thank you also for bringing your concerns to my attention during your stay. I appreciate your understanding and am pleased that the attitude of our staff improved following our discussion. Your comments are invaluable for helping us ensure that all guests feel welcomed and valued from the moment they arrive.We hope to have the pleasure of welcoming you back to provide you with the flawless experience you deserve. Thank you for recommending us despite the initial hiccup.Best regards,Andriy KuzmychFront Desk Manager
par un voyageur de Mykolayiv
Publié le 8 janv. 2024 sur Expedia
Great hotel, absolutely amazing staff, delicious breakfast.
Was really nice to have some treats for stay with dog.
Thank you
